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Associate Special Collections (m/f) | Mumbai

Created on 08-12-2017
Location Mumbai Office

Description

Description
  • Perform daily Collection activity on following, but nor resume to:
    • Contacting the customers;
    • Working with collection tools and software;
    • Respecting the procedures, rules, and regulations;
    • Schedule adherence;
    • Keep accurate & detailed records of calls made, money collected on daily, weekly, and monthly basis;
    • Maintain confidentiality.
  • Signal any deviation from procedures, processes, and flows to Team Leader Amicable Collection;
  • Other tasks requested by the line manager;
  • Skip tracing, dispute handling and fraud management;
  • Understand and manage performance level in sync with the assigned target on a daily, weekly and monthly basis;
  • Publishing the daily performance report/MIS to Reporting Manager/ TL.
Desired skills and experience
  • Language knowledge: Fluent English;
  • 2-4 years experience in Collections;
  • Good communication and negotiation skills;
  • Priorities assessments skills;
  • Previous experience in skip tracing, SME (Subject Matter Expert) & Fraud Management;
  • Computer literate and sound knowledge of MS Office package;
  • Ability to handle pressure, volume and tough customers;
  • Quick learner with a fast implementation of things;
  • Dispute identification and problem-solving skills;
  • Patience, determination and professional courtesy.
How to apply?
  • We accept applications exclusively through the application form below.
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