Description
Join the financial revolution!
Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!
Your Role
- Determine call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identify and evaluating state-of-the-art technologies; define user requirements; establish technical specifications, and production, productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews.
- Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and executing user acceptance test plans; planning and controlling implementations.
- Maintain and improve call center operations by monitoring system performance; identify and resolve problems; prepare and complete action plans; complete system audits and analyses; manage system and process improvements and quality assurance programs.
- Meet call center financial objectives by estimating requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions.
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintain equipment by evaluating and installing equipment; develop preventive maintenance programs; calling for repairs; evaluate and implement upgrades.
- Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
Your Strengths
- You have proven leadership skills;
- You are delivering exceptional results and attention to customers and have strong organizational skills;
- You are able to challenge and debate issues of importance to our company, and you are able to look at situations from various points of view;
- You have a strong commitment to getting the job done and you inspire others to do the same;
- You are independent and excel at operating in a fast paced business environment and you act in an organized manner to changes;
- You have the knowledge of labor standards, tax and other implications required to fulfill the budgeting and p&l reporting responsibilities;
- You have excellent communication skills, both verbal and written.
Life [****] The Kreditech Group
We want to take good care of our employees - we make sure that your daily work routine is exciting and productive. The Kreditech Group is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team. If you want to be a part of this, here is your chance.
This position at Kreditech India is at our office in Mumbai.
How to apply
We accept applications exclusively through our recruiting platform, found under the ‘Apply Now’ link.
