Description
Join the financial revolution!
Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!
Your Role:
Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyse their issues, and give them a clear and effective solution.Check missing calls with Zendesk and reach out to customers who were not able to get throughConduct follow-up phone calls to customers who have unsolved questions or issuesAnswer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear responseReport any unusual events or bugs in the webpage/system to your managerMaintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
Maintain contact with the Payments department for operational procedure
Your Strengths:
You have basic experience in a call centerYou have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humor;You are empathetic and can solve problems flexiblyYou have an affinity for numbers and a good attention to detailYou are self-motivated and get along well with your teamYou speak and write Polish fluently and clearly, and English would be a plus
