Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.
Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues, and give them a clear and effective solution.
Check missing calls with Zendesk and reach out to customers who were not able to get through Conduct follow-up phone calls to customers who have unsolved questions or issues
Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response
Report any unusual events or bugs in the webpage/system to your manager
Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
Maintain contact with the Payments department for operational procedures.
Desired Skills & experience
You have basic experience in a call center or you are a fresh graduate with a desire for an international experience in a multinational company.
You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humour;
You are empathetic and can solve problems flexibly You have an affinity for numbers and a good attention to detail You are self-motivated and get along well with your team.
You speak and write Polish fluently and clearly, and English would be a plus.
At Kreditech, we like to constantly challenge the status quo and improve our ways of working. We are a data-driven company who are enthusiastic about agile methodology. Diversity is in our DNA and we strongly believe that having different perspectives, experiences and backgrounds will lead to the best environment for our employees and better products to our customers. If this sounds like the kind of company you’d like to work with, please apply here!
Friedrichstraße 68, Berlin 10117
Information for companies: +49 (0)1745 212
Via G. Fara 35
20124 - Milano (MI)
P. IVA / C.F. 08450800969
Cap. Sociale: € 25,000 i.v.
REA n. MI - 2027147
Information for companies: +39 02 82780 275
General Information: +39 02 82780 276