Senior Associate Service Center (m/f)| Mumbai

Description

Join the financial revolution!

Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 500 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!

Your Role

• Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt;
• Take over the responsibilities of the manager when he is unavailable or is on a vacation;
• Offer support and training to the colleagues and new employees;
• Assist the Manager in communication, research and internal coordination;
• Ensure administrative support to the team;
• Continuous update of the database;
• Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyse their issues, and give them a clear and effective solution;
• Check missing calls with Zendesk and reach out to customers who were not able to get through;
• Conduct follow-up phone calls to customers who have unsolved questions or issues;
• Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response;
• Report any unusual events or bugs in the webpage/system to your manager;
• Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research;
• Maintain contact with the Payments department for operational procedures;
• Execute any other provisions given by the immediate supervisor in the realization of the strategies for short term of the company within the limits of the compliance with the legal basis.

Your Strengths

• You have at least 5-8 years of experience in Customer Service Center;
• You have very good organizational skills and independence in decision-making;
• Above average analytical skills;
• Excellent communication skills with proficiency in English, knowledge of either Tamil, Gujarati, Marathi or Hindi is mandatory;
• Commitment, initiative, leadership skills;
• You have advanced knowledge of MS Office (especially Excel);

Life [****] The Kreditech Group

We want to take good care of our employees - we make sure that your daily work routine is exciting and productive. The Kreditech Group is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team. If you want to be a part of this, here is your chance.

This position at Kreditech India is at our office in Mumbai.

 How to apply

We accept applications exclusively through our recruiting platform, found under the ‘Apply Now’ link.