Team Leader External Collections (m/f) | Mumbai

Description

• Manage the process and all related activities within the allocated collection team regarding cases worked by external collection agencies;
• Prepare, control and overview the externalized Collection Process;
• Prepare, control and overview Field Collection Process;
• Check and upload External Companies invoices;
• Control and overview the budget for the externalized process;
• Monitor team activity and prepare daily, monthly and ad-hoc reports;
• Signal any deviation from procedures, processes, and flows to the Head of Collection;
• Make sure dept. KPI’s, strategies and tactics, processes and procedures, are properly communicated, understood and embraced by the subordinates teams;
• Ensure daily work allocation for team members and daily activity follow-up;
• Prepare monthly quality check subordinates;
• Conduct random checks on following, but nor resume to:
  
  • Contacting the customer;
  • Working with collection tools and software;
  • Respecting the procedures, rules, and regulations;
  • Schedule adherence;
  • Maintain confidentiality;
  • Dealing with hyper, disputed, and international defaulters;
  • Preparing the monthly report card of all agencies and have the same signed and stamped by owner/authorized signatory;
  • Ensuring weekly audit and reconciliation of receipt book;
  • Ensuring money deposition in the company's bank account within the timelines shared.
• Motivates and energizes direct reports by identifying motivational needs of each direct report;
• Manage the subordinates schedule;
• Ensure that all local, internal and global rules and regulations are strictly adhered to;
• Participate in recruiting new FTE and supervises coaching, training, and feedback;
• Monthly/weekly evaluation of direct report results in order to ensure successful monthly/annual appraisals;
• Act as a second escalation layer for customers;
• Ensure collection efficiency and investigate ways to maintain and increase the contact rate;
• Publishing the Daily Report/ MIS on a daily, weekly & monthly basis.
• Other tasks requested by the line manager.

• Must have 5-8 years of Collection/Recovery experience;
• Exposed with Third Party functionality and working;
• Excellent knowledge of MS Office package;
• Organizational and planning skills;
• Ability to multi-task;
• Ability to handle pressure and achieve targets;
• Good communication and negotiation skills;
• Priorities assessments skills;
• Patience, determination and professional courtesy;
• People management skills;
• Friendly and team-player.

• We accept applications exclusively through the application form below.