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Customer Care / Customer Service Agent Germany (m/f)

Berlin Headquarters

Vacancy opened 12-05-2016

Customer Service
Magento

Description

Your Tasks:

  • Contact person for Lesara customers via telephone or email
  • Deal with questions regarding products, shipment and returns, payment and other customer complaints
  • Receive, reply and forward (if required) support inquiries via telephone or email
  • Independent complaint processing
  • Maintain customer data in CRM system
  • Additional tasks related to customer service

Your Profile:

  • Previous work experience in customer service, experience with the tools Zendesk and Magento is a plus
  • Team player, good communication skills, service-oriented
  • High social competence
  • Native German speaker (AT & CH accents are a plus)
  • Flexible and highly motivated

What You Can Expect From Us:

  • A chance to re-define e-commerce with a data-driven approach
  • Significant growth potential and an array of entrepreneurial insights within a thriving startup  
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day

common.workspaces

Benefits

Brand-new Office
Brand-new Office
employee discount
employee discount
Flat hierarchies
Flat hierarchies
Free Water, Coffee, Fruits
Free Water, Coffee, Fruits
Inhouse Gym Room
Inhouse Gym Room
Language lessons
Language lessons
Teamevents
Teamevents

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