Customer Care Specialist Backoffice - International (m/f)

Description

• Contact person for Lesara customers via telephone or email
• Deal with questions regarding products, shipment and returns, payment and other customer requests
• Receive, reply and forward support inquiries internally or to partners
• Independent solution of issues 
• Making your own customer-centric decisions (following Lesara’s processes and company guidelines)
• Maintain customer data in CRM system
• Additional tasks related to customer service

• Previous work experience in customer service is a plus
• Experience with the tools Zendesk and/or Magento is a plus
• Team player, good communication skills, service-oriented   
• High social competence     
• Native Dutch, French, Swedish, Norwegian or Danish speaker
• Good knowledge of English or German as basic language withing the company
• Speaking any of these languages proficiently is a plus: Dutch, Swedish, Norwegian, Danish or French
• Flexible and highly motivated

• A chance to re-define e-commerce with a data-driven approach
• Significant growth potential and an array of entrepreneurial insights within a thriving startup  
• The freedom to innovate: have an idea how to improve something? Go for it and own it
• A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day