Relationship Manager

Description

Perfect Information, an Acuris Company, was set up in 1991 to provide workflow solutions and global financial information for the leading investment banks, corporate lawyers and other professional advisers involved in corporate finance worldwide.

Job description:

As a Relationship Manager you will be responsible for the day to day support and training of a portion of Perfect Information’s client base in the EMEA region.  Working alongside the sales team to grow and develop the customer base to secure renewals and increase revenues.  This will require travel within Europe to increase the footprint within the existing client base as well as assisting the sales team with any new business opportunities.

The role provides an ideal opportunity for individuals wishing to develop their client management skills and gain an insight into the world of Investment Banking, Corporate Law and Professional Services. 

Responsibilities:

• Prepare and deliver tailored client training in the form of training sessions delivered on a one-to-one or group basis, on-site or remotely via WebEx along with relevant training materials and handouts
• Assist with the preparation and delivery of product demonstrations, presentations and trial management
• Analyse product usage to understand user behaviour to plan and implement training and stimulus programs
• Gather intelligence for Perfect Information’s Customer Value Bank (CVB) obtained during client meetings from feedback and a detailed understanding of how the products fit within the different client types and job roles
• Work closely with the global RM and Sales teams to identify and prioritise activity in line with account plans, objectives, renewals and additional revenue opportunities or threats
• Establish and maintain a network of key relationships; including key contacts and end users
• Prepare and update regular reports and other documentation on activities and customer feedback/intelligence using established formats and procedures

Skills & Requirements:

• Experience in a client facing role with presentation/training experience within the financial and/or legal sector preferred
• Commercial acumen with a proactive and creative approach to looking after the needs and concerns of customers
• Educated to degree level or possess equivalent experience
• Excellent interpersonal communication skills
• Self-motivated, be able to work unsupervised, to plan and prioritise activities and meet deadlines

Nice to have:

• Knowledge and understanding of the information industry particularly in the area of investment banking and legal clients is desirable

What’s in it for you:

• 25 days paid leave + local Bank Holidays
• London office with stunning roof terrace, great communal areas and a very modern space
• Private Healthcare
• Company Pension Scheme
• Employee Assistance Program/ Save as you Learn Scheme
• Employee Social club
• Pool Table/Subsidised Gym/Other Staff Discounts and more

If you are interested in this position, please click on ‘Apply Here’. Please ensure your CV and cover letter are attached.

Acuris powers business growth for financial and professional services firms worldwide. Through events and subscription-based digital services, we provide unique, high-value content that helps our customers to make the best decisions based on the strongest evidence.

Our sector specialists and expert analysts interpret data and intelligence to extract new insights that create business opportunities for our customers. We’re trusted by many of the world’s principal advisory firms, investment banks, law firms, hedge funds, private equity firms and corporates, who rely our brands to help them understand specialist markets and find ideas for business development.

Founded in 2000, we’re a growing family of information brands united by common characteristics: sector expertise, analytical skill, proprietary data and solutions that are packaged for maximum value. You’ll find our 1,000 staff, including 500 specialist journalists and analysts, in 67 locations around the world.

Acuris is fully committed to a policy of non-discrimination and to promoting equality of opportunity in employment on grounds of merit, experience, skills and aptitude in order to maximise the full potential of both existing and prospective employees.