Relationship Manager (Bilingual – English/Portuguese)

Description

As the main point of contact for a wide range of subscribers with differing needs, a RM must maintain a strong understanding of our products and services, possess superior communication skills and a personable demeanor, and be able to develop creative solutions to assist subscribers with requests and issues.

Job Responsibilities:

You will manage an existing subscriber base and work to ensure subscribers are satisfied with our products and renew their subscriptions by:

• Providing in-depth training and guidance to your subscriber base through one-on-one meetings, large scale presentations, telephone calls, and webinars
• Developing and cultivating key relationships with a variety of subscribers at each account, including C-suite executives, senior management, market research professionals, and end-users
• Travelling frequently to Central & South America to connect with subscribers in-person and collect feedback, conduct training, and nurture lasting relationships
• Forming a channel with internal research and editorial teams to communicate subscriber feedback and enhance our products to reflect subscriber requests and suggestions
• Identifying new revenue streams and working strategically with the sales team to grow accounts through uplift and cross-product selling

Job Qualifications:

A very strong candidate will have the following attributes:

• Fluency in both Portuguese and Spanish REQUIRED
• Bachelor’s degree required, Finance or Economics majors preferred
• 2-5 years previous account management and/or customer relations experience
• A keen interest in financial markets
• Outgoing, energetic personality
• Ability to work well in a team environment
• Detail oriented
• Ability to prioritize tasks
• Self-driven to achieve high level of success

EOE/Minorities/Females/Vet/Disabled  IND123