Customer Care Intern France (m/f)

Description

Welcome to Movinga! We are a young and dynamic company, founded with the ambition to disrupt the moving industry, in Europe and globally. From the simple online booking process to the consistently high service quality: this is what moving in the 21st century looks like.

Backed by renowned investors like Earlybird Venture Capital, Index Ventures and Global Founders Capital, we are continuously raising the bar of our product and processes to achieve our ambitious goals.

CUSTOMER CARE INTERN FRANCE (m/f)

As a startup in an industry that is currently struggling to modernise and with services that experience increasing demand, we aim to grow our team with the sharpest talent we can find. Currently, we are on the lookout for a Customer Care Intern (m/f) within our French Team to start right away.

Your responsibilities :

• Delivering a world-class, end-to-end customer experience

• Assisting customers with any questions regarding Movinga and it’s services

• Proactively dealing with any issues and resolve customer requests from multiple channels

• Ensuring a smooth order process for customers, from start to finish

• Collecting reviews, and collaborate with all departments in response to the learnings

• Maintaining a high level of drive, enthusiasm and professionalism throughout the day

• Exceeding expectations and targets and actively seek out new opportunities for growth

Your profile :

• You are an empathic personality with excellent communication and listening skills and a pleasant telephone manner

• You have a strong desire to learn about customer care as a function

• You have a passion for delivering experience and a strong customer service mind

• Your way of working is characterized by a high degree of reliability and organizational skills

• You enjoy working in a fast-paced, target-driven and team-oriented environment

• You can deal in a friendly manner both with coworkers and clients

• Your entrepreneurial spirit as well as your pro-active and hands-on attitude makes you the perfect fit for this position

• You possess strong web and computer skills: MS Office, Salesforce.com desirable

• You possess excellent French skills (both spoken and written)

What we offer :

• A fast-paced working environment in a rapidly developing company

• Challenges which let you grow day by day

• Flat hierarchies with space for your own ideas in a dynamic, dedicated and motivating environment

• A competitive remuneration

• Fresh fruits, cereals and soft drinks as well as various benefits for restaurants, gyms, cafés etc.

• Open-space office in the heart of Berlin's trendy district Prenzlauer Berg

If you want to be a part of a young, dynamic company with a unique team-culture, then we are just the company you are looking for.

Apply now and join the Movinga Family today!