Description
We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.RESPONSIBILITIES:
- Welcome and greet our customers at predefined meeting points of our tours and activities
- Manage all entry procedures at the venue
- Escort customers inside the venue when requested
- Be the main point of contact for all queries and requests and assist in case of queues or other issues
- Respond live to any particular need or request coming from our customers and collect feedbacks
- Provide our customers with the best on the ground experience at the venue
- Check vouchers or any additional documents if required
REQUIREMENTS:
- Previous experience in customer service or on the ground operations for a tour operator
- Positive and problem-solving attitude under stress
- Availability to work partially out of the office and in direct contact with customers
- Fluent in English and at least in French, Spanish or Italian
- Passionate about travel, and particularly in history and art
- Outstanding oral communication skills
- Creative and enthusiastic
- EU work permit
- EU certificate as a tour leader
Part-time or Full-time position based in: ROME, Italy
Please submit your application including projects developed or references at [****] with subject referring to GRSPEC2017.
CLOSED VACANCY
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