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Customer Service Specialist - Spanish

Berlin

Vacancy opened 07-05-2019

Customer Service

Description


We are The Mobile Bank.


Our vision is to build a bank the world loves to use.


Technology and design empower everything we do.


N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.5 million customers across 24 markets. Our team of over 1000 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.



We are expanding more and more in Europe and are therefore searching for a native Spanish speaker with fluent English for the Customer Service Specialist role (full-time) keen to be part of N26's exciting development.


Once here you will

Support our customerYou’ll be the frontline of our bank to the Spanish speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.


Improve our productNo one knows the customer better than you - so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.


¿Hablas español?As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our Spanish facing specialists, you’re an ambassador of our product there - our Spanish connection in Berlin.


What you’ll bring along


An outstanding commitment to customer service, and the experience to match. You will also be a native Spanish speaker, comfortable with both written and verbal communication. These communication skills are a key strength of yours and are also supported by fluency in English. As a customer service professional, you are reliable, friendly and stress resistant even under the most testing of circumstances.


What we hope you to have


  • Experience in a Fintech environment
  • Experience with CRM tools
What we offer
  • Competitive Salary
  • Fresh fruits, drinks, breakfast - for free
  • Flat hierarchy and open communication
  • Pizza Fridays and Brown Bag lunches!
  • Company meetings showing how you grow with us!

Sound good? Send us your application online, and we’ll get back to you soon.





 

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