Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.
N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.5 million customers across 24 markets. Our team of over 1000 employees in 3 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.
Once here you will
Lead and performance manage a team of 6+ UK complaints specialists
Ensure best in class communication for customer-related complaints coming from different internal and external sources (special requests, authorities/regulators and dispute platforms)
Strengthening the complaints handling process
Responsible for project and stakeholder management, collaborating with operations, legal, finance, AML...etc
Establish a reliable reporting functionality on complaints management to the senior management and any other impacted division
Escalate significant cases to Senior Management, Business Heads and PR & Communications, where there is a high financial and reputational impact
Provide training and support to other team members or N26 employees for handling complaints and provide advice and guidance on the management of individual cases
What you will bring along
Bachelor degree and 4+ years' experience in 2nd/3rd level complaints required
Team leading experience strongly preferred
Strong experience in complaints/regulatory within the UK market required
Background in law or banking preferred
Native level fluency in English required
A good understanding of retail banking products
Project management experience a plus
An excellent judgement and decision-making ability
Experienced in relationship management with internal and external stakeholders
What we offer
High degree of autonomy
Working with international, highly engaged peers
Flat hierarchy and open communication
Getting things done attitude
Find a career path. Not just a job. Some of our benefits such as gym subsidy, BVG ticket subsidy, premium bank account, brown bag lunch, bring your dog to work twice a week...etc
Sound good? Send us your application online, and we’ll get back to you soon.
Friedrichstraße 68, Berlin 10117
Information for companies: +49 (0)1745 212
Via G. Fara 35
20124 - Milano (MI)
P. IVA / C.F. 08450800969
Cap. Sociale: € 25,000 i.v.
REA n. MI - 2027147
Information for companies: +39 02 82780 275
General Information: +39 02 82780 276