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Junior Salesforce Administrator

Basic
Customer Service
Excel
Salesforce

Description

We are The Mobile Bank.


Our vision is to build a bank the world loves to use.


Technology and design empower everything we do.


N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.5 million customers across 24 markets. Our team of over 1000 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.


What you'll do

The Junior Salesforce Administrator plays a key role within the Operations group and helps expand the business capabilities of the Process Design and Customer Service Administration (CSA) teams. You will be responsible for working with other members of the CSA team to deliver high quality improvements to Salesforce and provide efficient and accurate 1st tier support for the organisation. As the ideal candidate you will be highly motivated, a fast learner, exceptionally organised, and an excellent communicator. This is a unique opportunity to improve and grow your technical skills, whilst contributing to the operations of one of the most exciting businesses in FinTech.



  • Provide primary Salesforce support to groups across the business



  • Liaise with our Salesforce Developers on major projects



  • Manage support request queues and related SLAs for response and resolution



  • Identify, diagnose, and report technical problems



  • Escalate and track problems per organisational procedures



  • Document existing processes and update them as they are rolled out and revised



  • Test new customisations being rolled out by the development team



  • Design and create reports and dashboards across functional groups



What you'll bring along

  • Experience with the Salesforce application



  • Eagerness to learn new technologies and solve problems, as well as a high degree of self motivation



  • Clear written and verbal communication skills



  • Professional Team-Oriented attitude 



  • Experience in a Customer Service environment and preferably a contact center environment



  • Proficiency in Excel / Google Sheets



  • Understanding of databases, knowledge of basic SQL


Sounds like you? Then apply below!


What we offer
  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Exciting challenges

Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

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