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We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.
N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.5 million customers across 24 markets. Our team of over 1000 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.
The Junior Salesforce Administrator plays a key role within the Operations group and helps expand the business capabilities of the Process Design and Customer Service Administration (CSA) teams. You will be responsible for working with other members of the CSA team to deliver high quality improvements to Salesforce and provide efficient and accurate 1st tier support for the organisation. As the ideal candidate you will be highly motivated, a fast learner, exceptionally organised, and an excellent communicator. This is a unique opportunity to improve and grow your technical skills, whilst contributing to the operations of one of the most exciting businesses in FinTech.
Provide primary Salesforce support to groups across the business
Liaise with our Salesforce Developers on major projects
Manage support request queues and related SLAs for response and resolution
Identify, diagnose, and report technical problems
Escalate and track problems per organisational procedures
Document existing processes and update them as they are rolled out and revised
Test new customisations being rolled out by the development team
Design and create reports and dashboards across functional groups
Experience with the Salesforce application
Eagerness to learn new technologies and solve problems, as well as a high degree of self motivation
Clear written and verbal communication skills
Professional Team-Oriented attitude
Experience in a Customer Service environment and preferably a contact center environment
Proficiency in Excel / Google Sheets
Understanding of databases, knowledge of basic SQL
Sounds like you? Then apply below!
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