Description
Being part of N26 means crafting meaningful experiences that are used across the world every single day: We build a bank the world loves to use. We believe that experience-led companies provide the best products and services to people. With this approach, we became Europe’s first Mobile Bank with a full European banking license. We serve more than 500.000 customers in 17 countries and we put people and their stories first: we listen, learn, build, and evaluate. Our design and product teams are experience-led in everything we do. You’ll be working alongside other thoughtful and proactive people who lead with curiosity, empathy, and optimism.
Why is this role important for N26’s work?
This role is critical to our business because you will help the Experience Design team and the overall organisation generate actionable user insights to reveal opportunities for the future. We’re looking for someone who can make a big impact by leading with their curiosity while remaining grounded in research methods that observe people to uncover their basic needs and values.
Once here you will:
- Work closely with product and design teams to identify research topics
- Design research studies that drive tactical and strategic product decisions
- Generate insights that both fuel ideation and evaluate solutions
- Conduct research using a wide variety of qualitative methods (semi-structured interviews, contextual field visits, usability studies) and a subset of quantitative methods
- Apply your own craft: constantly iterate on our research approach and methods
- Train designers and other team members on how to conduct research
- Work cross-functionally with design, product management, engineering and marketing
- Practice communicate methodology, presenting results and illustrating suggestions in compelling and creative ways
- 5+ years of experience in applied product research
- Strong storytelling experience in user research
- Experience with survey design and response effects
- Strong understanding and appreciation of qualitative and user-centred design methods
- Ability to ask and answer meaningful and impactful questions
- Experience working with large-scale data in multi-method studies
- Experience with applied statistics
- You use empathy in your communication with all stakeholders
- You love leveraging stories and data to inspire people and help them take action
- You are extremely proactive and know how to take a stand
The Design team at N26 is a place like no other. Besides the usual perks of a successful start-up environment, you’ll work in a very close and motivated team that understands its purpose as being the glue between Product, Engineering and Marketing. We are a tight community that works hard and celebrates successes together, encouraging everyone to bring their whole selves to work. We respect the need for work-life balance and allow for autonomy in the design process and your career.
How to apply for this role
If your heart beats for great design, creating memorable experiences, and you enjoy working in a hyper-growth environment, submit your CV and cover letter. Please highlight one project in your cover letter where you have led the research. Describe the project, your specific role, your approach, and some key learnings. Ideally, also highlight the impact of your research findings on design or business strategies.
We are looking forward to hearing from you!
