Description
About Us
Born in Switzerland, named one of the country’s top start-ups, On has come a long way in a short time. Available today in over 50 countries and cited as “the fastest growing sports company in the world”, it’s success comes down to two reasons: incredible products - and incredible people.
Happiness Delivery Intern – Business to Consumer (B2C)
As an intern with the On B2C Customer Service team, your number one job is to ensure On customers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct web shop customers and responsible for inquiries via a variety of channels. With each case you handle, you will aim to WOW our customers and will always strive to find a customized solution. With your experience in the sporting goods industry, you will bring the necessary expertise in running shoes and apparel and can competently advise, help, and direct our customers with a smile.
You will work with a core team at our North American HQ in Portland, Oregon and interact daily with our global Happiness Delivery teams in Europe, Australia, Brazil, and Japan. During your work day, you will work with our CRM systems to assist our customers with their needs.
Key responsibilities include:
- Build trust by understanding the unique needs of our customers and resolving every situation with a WOW factor
- Manage and prioritize multiple concerns simultaneously - supporting the Happiness Delivery team with various daily responsibilities
- Process web shop orders/exchanges/returns/warranty claims in Salesforce
- Advise our customers as to which On product(s) is the best for them
- Respond to all inquiries within 24 hours while identifying any escalated unresolved issues
- Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, deliveries, and any order discrepancies
- Other duties as assigned
Besides being excited to be part of the team that is putting the fun into the run for millions of people, we hope you’ll also bring:
- Bachelor’s Degree preferred; or High School Diploma and 1-2 years’ experience in customer support roles, preferably with experience providing customer support via phone and email
- Great attention to detail
- Effective communication across all levels and functions
- Always keeping the customer needs front of mind and a passion for creative solutions
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
- Excellent written and oral communications skills
- Always thinking of ways to improve the customer experience with a sense of urgency to deliver the WOW
The role starts as a 6-month internship with the opportunity to learn the ins and outs of the fastest growing running brand. Schedule is 9am-6pm Monday through Friday.
Benefit
CLOSED VACANCY
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