Director of Operations

Description

THE ROLE

We're looking for a Director of Operations to work directly with our COO and CEO on:

• Improving the Customer Onboarding Process, right from Trials through to forecasting and technical integration
• Working with our People and Business Intelligence (BI) teams to further improve the level of OKR and KPI reporting in the company, ensuring operational effectiveness
• Working with our Strategy, Sales Ops and Sales Enablement teams to ensure we're targeting the right verticals and named accounts
• Working across our Sales, Customer Success, Service, Operations and Product teams to improve communication flow and the Product Development lifecycle

THE COMPANY

We’re building the new identity standard for the internet.

Whether you want to open a bank account or hire a car, our lives are moving online. That means millions of everyday interactions now happen digitally—without ever meeting anyone face-to-face. Increasingly, our identities are becoming the new currency which we use to access online services. But with half the world being unbanked, and identity fraud on the rise, that’s becoming more and more difficult. So our mission is to create an open world, where identity is the key to access.

We use machine learning to assess whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics. As a global leader in computer vision, our AI learns to identity fraud as it evolves over time. Our goal is to apply cutting-edge research to build powerful, simple products that drive inclusion and safety online—without compromising on user privacy.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard users remotely and securely across 195 countries… and we’re just getting started!

Founded in 2012, we're a diverse, global team of 250 technologists spread across 6 countries. We've also received over $60m in funding from world-class technology investors including Salesforce and Microsoft.

You can learn more about our team and the work we do on our Onfido blog.

Requirements

ESSENTIAL

• Experience in fast-growth startup
• Analytical mind
• Process-orientation

DESIRABLE

• Background in Lean and Six Sigma

• Background in operational consulting

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:

• A meaningful equity allocation
• 25 days holiday, plus bank holidays
• Pension with The People’s Pension (employer contribution 3% of base salary)
• Personalised Financial Advice with St. James’ Place Wealth Management
• Bupa Health Cash Plan (Level 2)
• Sanctus mental health coaching
• Flexible working
• Payroll Giving
• Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer
• Subsidised gym membership or home cleaning (50% up to £50 per month)
• Onsite massages
• Free yoga classes, 5-a-side football bookings
• An unlimited budget for any software or books you need
• Free languages classes (currently Spanish, French and English)
• A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day
• Clubs: Coding, Running, Theatre, Games, Poker, Movies and many more!
• Open and transparent culture—we come together on a weekly basis for a global forum (OnFriday) where we share updates and strategic plans, and engage with each other informally over food and drink.

We’re proud to be an equal opportunity employer and we value diversity at Onfido. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.