Sales Operations Manager

Description

We are currently looking for a Sales Operations Manager to join our Growth team and play a key role in optimising our Salesforce data quality and optimising our performance against forecast revenue. This role reports into The Director of Operations and will be responsible for global ownership of Sales Operations and Salesforce Administration.

The role will involve:

• Salesforce Ownership: Own global responsibility for Salesforce processes and implementation, as well as reporting against quota and KPIs
• Sales On-boarding: Helping ramp up new sales members to the team, providing effective training material and delivery
• Trials and Tenders: Design and institute system for the scalable management of client tenders, incorporating policy, scheduling, quality controls and leadership approvals
• Wider Strategic Sales: leading bottom-up guidance and top-down reviews, looking for ever more accurate means of prediction and monitoring.
• Team management: the Salesforce Administrator will report into you

THE COMPANY

We’re building the new identity standard for the internet.

Whether you want to open a bank account or hire a car, our lives are moving online. That means millions of everyday interactions now happen digitally—without ever meeting anyone face-to-face. Increasingly, our identities are becoming the new currency which we use to access online services. But with half the world being unbanked, and identity fraud on the rise, that’s becoming more and more difficult. So our mission is to create an open world, where identity is the key to access.

We use machine learning to assess whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics. As a global leader in computer vision, our AI learns to identity fraud as it evolves over time. Our goal is to apply cutting-edge research to build powerful, simple products that drive inclusion and safety online—without compromising on user privacy.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard users remotely and securely across 195 countries… and we’re just getting started!

Founded in 2012, we're a diverse, global team of 250 technologists spread across 6 countries. We've also received over $60m in funding from world-class technology investors including Salesforce and Microsoft.

You can learn more about our team and the work we do on our Onfido blog.

Requirements

• Strong analytical background either from a prior Sales Operations or Consulting role to develop data driven insights across the existing sales strategy
• Experience using and configuring Salesforce to report accurate data
• Proficient use of Excel/G-Sheets to create and run sales reports
• Self starter and keen eye for detail
• Salesforce ADM 201 Certified preferred
• SaaS or Startup experience
• Proficiency in Microsoft Excel / Google Sheets
• Experience of marketing automation platforms (HubSpot, Marketo, etc.)
• Familiarity with databases and database architecture
• International experience a major plus
• Attention to detail and ability to maintain consistent, correct data across multiple systems
• Experience working with sales and/or support systems
• Management experience

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:

• A meaningful equity allocation
• 25 days holiday, plus bank holidays
• Pension with The People’s Pension (employer contribution 4% of base salary)
• A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day
• Bupa Health Cash Plan (Level 2)
• Sanctus mental health coaching
• Flexible working
• Payroll Giving
• Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer
• Subsidised gym or sports, therapy, home cleaning or childcare up to £50 per month
• Office massages from Urban
• Nutrition advice
• Free weekly yoga classes
• Regular 5-a-side football matches
• Dedicated learning opportunities including language classes (currently Spanish, French and English), an unlimited budget for software and books, a training budget for conferences and regular lunch and learns
• Quarterly team socials and a budget for cross-team coffees and lunches
• Open and transparent culture—we come together on a weekly basis for a global forum (OnFriday) where we share updates and strategic plans, and engage with each other informally over food and drink.

OTHER INFORMATION

The interview process will involve:

• Simple profile matching from us - assessing your application against the role
• A two-way conversation where we both can find out a bit more about each other
• Do at home task where you give a bit of an insight into how you approach problem-solving
• On-site two-way technical and cultural conversations with the team

This process should take around two to three weeks, depending on diaries.

We are proud to be an equal opportunity employer and we value diversity at Onfido. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.