Implementation Manager (f/m/d)

Description

Given the current situation with the Corona virus and in order to prevent the virus from further spreading, all our interviews will take place remotely for now. Thank you for your understanding. 

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As (Junior) Implementation Manager in our fast-growing Customer Success Team, you will independently be responsible for implementation projects involving a detailed evaluation of the HR processes and organizational structures of our new customers and advising them on the best possible way to use our HR software.

YOUR TASKS AND RESPONSIBILITIES

• Independent analysis of our new customers' requirements regarding our HR software

• Structured support of Personio implementations through e-mails, telephone calls, and web demos

• Ensuring customer satisfaction through competent advice on HR processes in Personio

• Validation, preparation, and assistance with importing customer data

• Involvement in the creation of training materials, e.g. help center articles or webinars 

• Continuous optimization of our processes, e.g. through the automation of individual work steps

• Occasional business trips as part of your implementation projects

• You have a bachelor and/ or master degree in economics, social sciences or any related field

• You have a strong background in the B2B Software environment, ideally with HR-related Software in Customer Success, Account Management or any other customer-facing role

• You are passionate about digital transformation in HR

• You think in solutions, not problems putting the customer always first

• You work autonomously and reliably

• You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel

• You are a strong communicator with very good written and spoken Spanish (C2 level) and English skills (C1 level) 

• Tools like Zendesk, Gainsight, and Jira already sound familiar to you

Aside from the people, the role, our culture, and our mission, we have countless other things, that make Personio a pretty great place to work at.

• Market-proven, well-funded and fast-growing company ($130M funding acquired to date)

• As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)

• We have an impact - Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks

• We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years´

• We enjoy becoming better day by day, that is why you will receive 1,500 € of development budget every year

• We have fun! Join us for regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more

• We focus on results rather than schedules - we offer Flexibility and Remote-working

• We want happy employees - on top of your salary you will receive 68 € for food & public transport

• We like to be efficient - with us you will receive a Flexible Benefits Debit card in order to save taxes