Description
The Role:At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As a Key Account Manager in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers. Your goal is the continuous improvement of the service quality and product experience of your customers, which you record in clearly measurable results.
Your tasks and responsibilities will include:
Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
Establish continuous business relationships through the definition of project goals and competent consulting for the implementation of HR processes
Support the improvement of our product to create the greatest possible added value for all our customers
Conception and execution of Quarterly Business Reviews of your customers
Support of our sales team in negotiations with potential key customers
What you need to succeed:
You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
You have at least 2-3 years of professional experience in HR and ideally in the field of Customer Care, Account Management or a similar field
Ideally, you have experience in the (B2B) software environment.
You have experience in the conception and execution of workshops and trainings
You have strong communication skills and can present complex issues in a structured way
You have an affinity for technology and you work very number-driven
You have very good knowledge of English (C1 level) and ideally very good knowledge of German (C1 level), both spoken and written
Why Personio:
Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.
Market-proven, well-funded and fast-growing company ($130M funding acquired to date)
As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)
Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths
1,500 Euro development budget, which you can use as you wish
Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free
Lightning-fast electric scooter of your choice as a "company car" (www.unumotors.com) or additional payment for MVV ticket
Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich