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Head of Key Account Management

Created on 25-11-2022
Location Milan


Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 2 million customers buy online and in-store, empowering 4,000+ merchants to give their customers magical shopping experiences. 
Being only 3 years old didn’t stop us from becoming a unicorn We have raised over $700mln and we did this thanks to a team built around our 4 core values: #createmagic #staycurious #beimpactful #playasateam. 
This is where your magic happens. If you love it, Scalapay it
Pingki, our Chief Growth Officer, is looking for a Head of Key Account Management
As Head of Key Account Management, you will lead, manage and represent the whole spectrum of the business’s products and services to the assigned consumers. You will also lead key account planning and ensure that all assigned accounts within the department are catered for and that their needs and expectations are met by the business.
You will: 
-Manage the Key Account department, with a heavy focus on strategic oversights to grow Key Accounts success in the region.
-Coach, train, and mentor our team of 4 Key Account Managers focusing on their personal and professional development. You define the account portfolio, set the individual targets and track impact. You define action plans to reach individual and team targets.
-Stakeholder manage C- Level & senior management across Scalapay 
-Acquire and retain Key Account Merchants, with strong focus on account growth, ensuring the relationship is strong and business KPIs are met
-Lead proactive business development and relationship building: ensuring there is a robust and healthy pipeline and portfolio of leads to close your own national accounts and lead by example.
-Manage 1-2 accounts: You allocate 20-25% of your time on 1 to 2 Enterprise accounts. This enables you to build deep knowledge of Scalapay and the ecosystem and to establish your credibility
-Implement, drive, and track the success of innovative techniques for increasing account growth, opportunity research, planning and forecasting
-You have 10+ years of professional experience in Account Management, and 4+ years of experience in team management
-You have experience with Enterprise clients
-You have a relevant experience in a fast-paced tech environment (SaaS preferred)
-You have a proven track record on commercial success (renegotiating/upselling/cross selling at enterprise level)
-You are fluent in Italian and in english
-As the team is based in Milan, we are looking for someone that can easily be present and based in our Milan office
Nice to Have
-Experience in a tech startup/scaleup
-Experience in the Payment industry 
-An experience in the Retail and/or Fintech industry 
Soft skills
-Inspirational brand & business vision
-Strong leadership & management skills
-Above average analytical thinking
-A team player mindset
-Excellent project management skills
Why you should join Scalapay:
-Attractive packages based on skills and experience
-International environment with significant challenges to be met every day
-Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences
-Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
-Latest technologies and being encouraged to bring your flair to the role.
Recruitment Process:
1) A quick chat with Gaia our Talent Acquisition Manager
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A case study to test your hard skills
4) A Bar Raiser session where you’ll get to meet different people at Scalapay and see if you’ll fit into our culture
Want to learn more? Don't hesitate and explore our Careers website, and our LinkedIn, WTTJ, Meritocracy and Glassdoor pages. Pro tip: send your CV in English Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.