Description
Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models.
Our office is located in a beautiful co-working space Fora Space, 71 Central Street London EC1V 8AB.
We’re looking for a Courier Operations Manager to join our fast-growing (now 50+) London Operations team reporting to Camille Boulay, Head of Courier Operations. No two consecutive days at Stuart are alike: your goal will be to lead the Onboarding Process team within Courier Operations; to drive operational excellence and efficiency throughout this essential part of the courier journey; to strive to make this process as smooth as possible for the thousands of couriers that interact with it daily.
Responsibilities
- Own Stuart’s courier onboarding process for the UK business, including funnel KPIs, compliance standards and equipment process for all new couriers
- Collaborate cross functionally to continue setting our onboarding capabilities as one of Stuart's USPs; for excellent client experience and courier retention
- Work closely with the City Managers in the City Operations team, as well as Customer Support, to collect operational feedback about the performance and efficiency of our onboarding process; use data to validate hypotheses and lead process changes
- Own the onboarding P&L and devise on innovative ways to reduce our cost per onboarded courier
- Monitor the effectiveness of our compliance process; work hand in hand with the Compliance lead to improve background check and insurance processes as part of the overall onboarding flow
- In collaboration with the analytics team, make sure to always have the data at hand to be able to proactively flag blockers in the funnel that would negatively impact the key metrics (eg conversion rate, time through the funnel)
- Lead and develop a growing team of seven Operations Executives within Courier Operations (four direct reports)
Requirements
- 5+ years of work experience in a relevant area such as operations or consulting, including building and managing teams in high-velocity operational environments
- You are able to rapidly identify opportunities for improvement and to support your team with the necessary guidance and tools for them to provide robust and scalable solutions
- You have great communication & collaboration skills with a passion for building strong relationships and working cross-functionally in order to establish and meet shared organisational goals
- You can break complex problems into smaller logical ones and prioritise them with solid data analysis. You have the ability to translate quantitative findings into action plans
- You possess strong organisational skills, including the ability to influence stakeholders to adapt processes or adopt new tools
- You are willing to learn a business from the ground up and are not afraid to champion your opinion and ideas!
Benefits
- Competitive salary and bonus
- Lunch paid for every day (in value up to £10) at work and all the free drinks/snacks you can handle
- Monthly gym allowance (in value up to £40) to use in any gym or for any sport class - a healthy mind in a healthy body
- Annual company offsite – Ibiza last year!
- Private health care provided by AXA (including dental and optical)
- Pension taken care of through a partnership with Royal London
- Work in an international, dynamic and passionate environment with a great company culture
- Lunchtime sports : 5 a side football Fridays, squash Thursdays
“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability.
We launched in 2015 with a big vision and a handful of clients. Five years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food.
Stuart is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
So if you feel like there is a fit, apply! Get in touch with us and hit that button. We would love to hear more about you!
