Description
Stuart is a leading last mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and ecommerce merchants to enable smarter transportation models.
This is an extremely exciting opportunity to get in on the ground level at a fast growing and innovative start-up. We are looking for a highly motivated Junior Operations Executive that will help improve our courier onboarding, engagement and client performance processes.
In collaboration with the local team, you will help us build the highest quality fleet possible, streamline the courier communication and feedback processes as well as respond to operational and commercial challenges. You will be reporting directly to the local City Manager.
Responsibilities
- Leading Stuart’s onboarding process for new couriers
- Travelling to nearby cities to conduct in-person onboarding sessions
- Conducting courier onboarding sessions
- Responding to ongoing courier queries, issues and feedback
- Responsible for matching courier supply to client demand
- Working closely alongside the Courier Operations team to streamline processes
- City and client performance analysis - owning key metrics, spotting trends and initiating operational fixes
- Project based improvements - lead and take ownership of a project for improving how Stuart operates
Requirements
- Proven organisational and planning skills
- Be data-driven and passionate about problem-solving - no day is the same at Stuart!
- Willing to learn a business from the ground up and not be afraid to champion your opinion/ideas
- An ability to work autonomously / independent mindset and able to use initiative for decision making
- Calm and composed under pressure
- Excellent people and communication skills
- Previous experience in operations or logistics is a big plus!
- Willing to travel to nearby cities (all travel expenses covered)
Benefits
- All expenses and travel including meals during travel are fully covered by the business
- Great opportunity to learn and progress in one of the fastest growing start up’s in Europe
- Amazing culture and supportive environment
- Incredible social events calendar including a Global offsite (last year to Ibiza!)
- Wellness and gym membership worth £40/ month
- £2500 lunch allowance (never pay for lunch again!)
- Royal London pension scheme and private healthcare package
- 10% bonus
“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability.
Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers’ demands.
We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, ecommerce, grocery and food. Stuart is an equal opportunity employer and we value diversity at our company.
We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. Check out website to find out more: www.stuart.com
