Description
Stuart is a leading last mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and ecommerce merchants to enable smarter transportation models.We are looking for a motivated and dynamic Onboarding Operations Intern in London! In collaboration with the operations team, you will be part of a team responsible for executing our onboarding processes, ensuring all courier’s questions are answered and that they have all the relevant information before they start working with Stuart. This role involves interacting with couriers on a daily basis so needs someone who is outgoing, has a positive attitude and has great attention to detail.Responsibilities
- Managing the London onboarding funnel to make sure we convert as many applicants as possible into active riders
- Contact applicants in the funnels clearly outlining the Stuart processes and special rewards in order to push them through the funnels
- Answer inbound communication (emails, Facebook messages) from applicants in the funnel who have questions about the process and next steps
- Explore opportunities and make recommendations to improve the funnel to make it more streamlined and increase the conversion rate
- Conducting onboarding sessions in London, which includes (but is not limited to):
- Checking Right to Work and storing information
- Checking insurance
- Giving out equipment
- Answer any questions on being a Stuart courier
Requirements
- You are dynamic, motivated and eager to learn
- You have proven problem solving skills
- You are able to work autonomously
- Detail oriented
- You are comfortable with people
- Excellent communication skills
- Ability to identify areas for improvement and to give recommendations
- Previous experience in a sales or customer support role would be a bonus, but is not required
Benefits
- Daily lunch allowance
- Regular company outings and events
- A stimulating work environment, surrounded by experienced colleagues
- Great opportunities to learn and for self growth
“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability.
Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers’ demands.
We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, ecommerce, grocery and food.
Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
