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Senior Account Manager - Grocery

Created on 27-02-2020
Location London

Description

Stuart is a leading last mile delivery platform that connects small and big businesses to a fleet of geo-localised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and e-commerce merchants to enable smarter transportation models.

We are owned by the Geopost group which includes companies such as DPD, Chronopost and SUER - having the support of one of Europe’s largest logistics groups allows us to work differently to most VC backed start-ups and really plan for the future.

Four years since we launched, couriers on our platform complete tens of millions of deliveries annually for 2000+ business clients in 75 cities.

The role

As a Senior Enterprise Account Manager you will be a key asset in this growth. You will be the representative of the Stuart commercial team in the Grocery vertical, tasked with growing our existing portfolio of clients including some of the high street’s most recognisable brands. You will be joining a great team at one of the most promising start-ups in Europe, surrounded by entrepreneurs passionate about disrupting existing models throughout technology. You will be reporting directly to the Head of Account Management.

Responsibilities
  • You will create, manage and implement growth strategies for your key groceries accounts
  • You will agree growth targets for your clients and set targets to achieve each quarter
  • You will build deep and ongoing relationships with key decision makers including Operations Managers, Business owners and Ecommerce leads.
  • You will ensure that your key accounts are satisfied by communicating and project managing their needs effectively to internal stakeholders and influencing action.
  • You willI identify churn risks within your portfolio and implement action plans to mitigate
  • You will meet clients face to face and have regular calls/check-ins
  • You will become an expert in our Product, Platform and Operations
  • You will collaborate across teams to better focus client-facing efforts, taking the initiative to identify issues and find solutions
  • You will build and deliver compelling demonstrations, presentations and pitches

Requirements

  • 4+ years experience with a mixed background in Operations roles and a client-facing roles
  • Hustler mentality, hungry to learn and exceed client expectations in a demanding environment
  • Solutions-oriented, always look for innovative ways to make things work rather than reasons why something won’t work
  • Experience of managing projects involving multiple stakeholders from different teams
  • Analytical mindset - you should be confident with numbers and using data to inform decisions.
  • Consultative approach, with a natural desire to understand your client’s needs and work to find a solution that fits them best.
  • You want to be a master in your industry and know the product and your clients from top to bottom.
  • Experience in a high growth start-up is a plus

Benefits

  • Work-life balance - work from home and flexible hours
  • Awesome office in a co-working space near Old Street
  • Food allowance (in value up to £10) and all the free drinks/snacks you can handle
  • Wellness program (in value up to £40) to use in any gym or sport class
  • Private health care (including dental and optical) provided by AXA
  • Pension took care of through a partnership with Royal London
  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development
  • Annual company offsite – Formentera Island last year!
  • Lunchtime sports: 5 a side football Fridays, squash Thursdays and much more!

Want to learn more about us? https://stuart.com/about-us/

Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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