5 job openings

California

Foundation Date

2003

Tesla Motors

California

Story

Tesla Motors was founded in 2003 by a group of engineers in Silicon Valley who wanted to prove that electric cars could be better than gasoline-powered cars. With instant torque, incredible power, and zero emissions, Tesla’s products would be cars without compromise. Each new generation would be increasingly affordable, helping the company work towards its mission: to accelerate the world’s transition to sustainable transport.

Vision

Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Model S is the world’s first premium sedan to be engineered from the ground up as an electric vehicle. Model S was named Motor Trend’s prestigious 2013 Car of the Year, achieved the best safety score of any car ever tested by the NHTSA, and Consumer Reports is calling it the best car it has ever tested.Tesla Motors is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional automotive product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels.  You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone, you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.

Job Opportunities



Product Specialist, Milan

Vacancy opened 29-03-2017
Location: Milan

Job purpose :
The Role

The primary goals of the Product Specialist are to ensure that the unique Tesla experience is provided to all customers who come into a Tesla store and assist the customer through the purchasing process of a Tesla vehicle. The Product Specialist will accomplish this by handling all walk-in store guests, answering questions, educating the public about the electric drive experience, conducting test drives, and other product familiarisation activities. Additionally, the Product Specialist will assist customers with the reservation, ordering, and delivery processes of their Tesla vehicle. An implicit responsibility of the Product Specialist is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

Responsibilities

  • Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way. 
  • Educate the public about the electric car industry. 
  • Assist customers with purchases of apparel and keep inventory up to date. 
  • Provide high quality customer service to the existing Tesla owner community. 
  • Achieve company/store aims as per metrics. 
  • Keep up with industry trends and best practices, including utilisation of new technology and web resources. 
  • Work with Store Manager to understand current vehicle and production talking points. 
  • Utilise, update and maintain the integrity of information in Tesla’s CRM system. 
  • Oversee the pre-delivery process in line with the procedures in place and perform customer vehicle walk through, preparation and paperwork prior to delivery. 
  • Follow up on the necessary documents involved in the registration of the car and the hand-over to the customer in a timely manner. 
  • Escalate matters that require senior management concurrence in a timely manner to line management. 
  • Perform ad-hoc duties as assigned by line management. 

  • Requirements 

  • Bachelor's degree or the equivalent in experience and evidence of exceptional ability. In lieu of a degree, relevant experience within the Automotive, Luxury, Customer Service or other Retail industry. 
  • First experience within a face-to-face customer service, sales or retail environment preferred. 
  • Strong team-player. 
  • Excellent Communication skills, both oral and written. Fluency in English required. 
  • Passion and enthusiasm for new and sustainable technology as well as the electric vehicle industry as a whole. 
  • Valid driving license.
  • Consulente Di Prodotto Junior

    Vacancy opened 29-03-2017
    Location: Padua

    Job purpose :
    The Role

    The primary goals of the Product Specialist are to ensure that the unique Tesla experience is provided to all customers who come into a Tesla store and assist the customer through the purchasing process of a Tesla vehicle. The Product Specialist will accomplish this by handling all walk-in store guests, answering questions, educating the public about the electric drive experience, conducting test drives, and other product familiarisation activities. Additionally, the Product Specialist will assist customers with the reservation, ordering, and delivery processes of their Tesla vehicle. An implicit responsibility of the Product Specialist is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

    Responsibilities

  • Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way. 
  • Educate the public about the electric car industry. 
  • Assist customers with purchases of apparel and keep inventory up to date. 
  • Provide high quality customer service to the existing Tesla owner community. 
  • Achieve company/store aims as per metrics. 
  • Keep up with industry trends and best practices, including utilisation of new technology and web resources. 
  • Work with Store Manager to understand current vehicle and production talking points. 
  • Utilise, update and maintain the integrity of information in Tesla’s CRM system. 
  • Oversee the pre-delivery process in line with the procedures in place and perform customer vehicle walk through, preparation and paperwork prior to delivery. 
  • Follow up on the necessary documents involved in the registration of the car and the hand-over to the customer in a timely manner. 
  • Escalate matters that require senior management concurrence in a timely manner to line management. 
  • Perform ad-hoc duties as assigned by line management. 

  • Requirements

  • Bachelor's degree or the equivalent in experience and evidence of exceptional ability. In lieu of a degree, relevant experience within the Automotive, Luxury, Customer Service or other Retail industry. 
  • First experience within a face-to-face customer service, sales or retail environment preferred. 
  • Strong team-player. 
  • Excellent Communication skills, both oral and written. Fluency in English required. 
  • Passion and enthusiasm for new and sustainable technology as well as the electric vehicle industry as a whole. 
  • Valid driving license. 

  • Servizio Tecnico

    Vacancy opened 29-03-2017
    Location: Milan

    Job purpose :
    l Ruolo

    Tesla è alla ricerca di un Service Technician da inserire nell'organico di uno dei produttori di veicoli più innovativi del mondo. Questa posizione richiede una notevole capacità di interazione con il cliente. Per questo motivo, il candidato ideale deve possedere competenze tecniche specifiche e tutte le abilità necessarie per fornire ai clienti un alto livello di servizio. Questa posizione è aperta presso il nostro Centro di Assistenza, tuttavia il ruolo prevede la disponibilità a spostamenti secondo le necessità e le richieste del management.

     

    Responsabilità

  • Lavori di ispezione a livello base per riparazione e assistenza di veicoli elettrici Tesla. 
  • Utilizzo di molteplici di utensili, manuali ed elettrici, e di strumenti di servizio. 
  • Compiti di messa a punto e certificazione delle attrezzature. 
  • Esecuzione di controlli prima della consegna (PDI) di auto nuove. 
  • Conservazione di registrazioni di dati, spese e materiali. 
  • Ordinazione degli approvvigionamenti di negozio e di parti di ricambio. 
  • Aiutare a mantenere la pulizia dei veicoli e del centro servizi. 
  • Gestire efficacemente più priorità, organizzare il carico di lavoro e rispettare le scadenze. 
  • Supportare operai qualificati e gli eventi di vendita quando richiesto. 
  •  

    Requisiti

  • Conoscenza di metodi, tecniche, parti, strumenti e materiali utilizzati per la manutenzione e la riparazione di veicoli, compresi il collaudo, la diagnosi, la manutenzione di sistemi di climatizzazione, l'idraulica, i freni, oltre a collaudo e riparazione di sistemi e moduli elettronici. 
  • Conoscenza di funzionamento e manutenzione di una vasta gamma di utensili manuali e elettrici, di strumenti di servizio, apparecchiature di prova. 
  • Conoscenza delle apparecchiature automobilistiche e dei metodi di manutenzione. 
  • Esperienza nell'utilizzo di strumenti di analisi, a seguito di fasi di diagnostica e operative/attrezzature DVOM. 
  • Conoscenza di prodotti chimici e lubrificanti utilizzati nel servizio automobilistico. 
  • Possesso di un laurea, certificato universitario o altro titolo equivalente conseguito in ingegneria meccanica. Senza una laurea, è necessaria equivalente esperienza e prova di capacità eccezionali. 
  • Esperienza nel settore della distribuzione e nel settore automobilistico. 
  • Esperienza di sistemi ibridi, sarà considerato titolo preferenziale. 
  • Certificazione per la riparazione di sistemi A/C e la gestione di refrigeranti. 
  • Ottime capacità di comunicazione orale e scritta, nonché capacità di seguire le istruzioni necessarie. 
  • Capacità di stabilire e mantenere relazioni di cooperazione con i colleghi, relazioni pubbliche comprese. 
  • Alto livello di integrità professionale e profilo nel ruolo di tecnico automobilistico. 
  • Ottima conoscenza della lingua inglese e italiano.
  • Service Advisor

    Vacancy opened 29-03-2017
    Location: Milan

    Job purpose :
    The Role

    Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

     

    Responsibilities

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention. 
  • Return missed phone calls, email in no less than 5 minutes. 
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. 
  • Accurately record issues and data into Dealer Management System. Attention to detail critical. 
  • Conduct Transactions w/ system; walk customer through correction and provide summary. 
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle. 
  • Coordinate the detail of every vehicle prior to delivery. 
  • Coordinate the delivery time or pick up with each customer. 
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed. 
  • Perform detailed daily record keeping and reporting. 
  • Requirements

  • High School diploma or the equivalent in experience and evidence of exceptional ability. 
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. 
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment. 
  • Understanding of basic automotive techniques related to repair and servicing of automobiles. 
  • Ability to follow oral and written instructions with attention to detail. 
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines. 
  • Willingness to learn new and innovative automotive technologies. 
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public. 
  • Ability to work in a team-based environment and achieve common goals. 
  • Dealer Management System(s), Outlook, and MS Office. 
  • Associate Degree or certificate in Automotive Technology, preferred. 
  • Retail automotive service experience, preferred. 
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record. 
  • Must have two years of driving experience.
  • Consulente Di Vendita

    Vacancy opened 29-03-2017
    Location: Padua

    Job purpose :
    The Role

    For our Sales Advisor position, we are looking for a self-starter who is a highly motivated, flexible, personable, energetic and highly organised. The Sales Advisor will report to the Store Manager. The successful candidate will be crucial in launching the Model S in their market. They will be responsible for introducing the product to buyers and influencers and quickly growing the sales footprint of Model S in their market. This person will function with the use of a shared test drive car from the store, working with the store manager and product specialists to grow both retail and fleet sales. The sales advisor will also visit potential customers outside of the store, holding external test drive events from time to time.

    Responsibilities

  • Launch Model S sales and grow them consistently. 
  • Identify and develop opportunities to increase awareness and interest in the Tesla brand. 
  • Assist with the organisation and implementation of multiple events supporting Model S sales in their market. 
  • Undertake all possible effort to achieve all metrics and goals as presented by management. 
  • Contribute at Test Drive and Test Drive Events with Model S reservation holders and potential customers. 
  • Present Model S by explaining design, features, warranties and services. 
  • Provide timely response and follow up on inquiries in person, by phone and electronically over e-mail and CRM. 
  • Research proposed events and analyse their added value. 
  • Help drive business and deliver set goals through customer service, product knowledge, merchandise presentation and promotion. 
  • Participate in the launch of future sales and service centre locations. 
  • Direct media inquiries to relevant departments. 
  • Maintain expert-level knowledge of Tesla products and technologies. 
  • Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. 
  • Display professional appearance and demeanour. 
  • Escalate matters that require senior management concurrence in a timely manner to line management. 
  • Perform ad-hoc duties as assigned by line management. 

  • Requirements

  • Relevant experience within the Automotive, Luxury, Customer Service or Retail industry. 
  • Bachelor's degree or the equivalent in experience and evidence of exceptional ability. 
  • Ability to work independently and create a local network of sales prospects and influencers. 
  • Self-starter who is entrepreneurial and can achieve results with minimal guidance. 
  • Sales experience and Customer-facing experience required. 
  • Excellent Communication skills, both oral and written. Fluency in English required. 
  • Valid driving license.