Service Advisor

Description

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention. 
• Return missed phone calls, email in no less than 5 minutes. 
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. 
• Accurately record issues and data into Dealer Management System. Attention to detail critical. 
• Conduct Transactions w/ system; walk customer through correction and provide summary. 
• Communicate estimated completion time, regular updates and follow through on each customer vehicle. 
• Coordinate the detail of every vehicle prior to delivery. 
• Coordinate the delivery time or pick up with each customer. 
• Follow up with Customer on services provided; ensure they are satisfied with the work performed. 
• Perform detailed daily record keeping and reporting. 

Requirements

• High School diploma or the equivalent in experience and evidence of exceptional ability. 
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. 
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment. 
• Understanding of basic automotive techniques related to repair and servicing of automobiles. 
• Ability to follow oral and written instructions with attention to detail. 
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines. 
• Willingness to learn new and innovative automotive technologies. 
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public. 
• Ability to work in a team-based environment and achieve common goals. 
• Dealer Management System(s), Outlook, and MS Office. 
• Associate Degree or certificate in Automotive Technology, preferred. 
• Retail automotive service experience, preferred. 
• Must have and maintain a valid driver’s license and an acceptable and safe driving record. 
• Must have two years of driving experience.