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Customer Care Specialist Italy - Barcelona - Permanent

Created on 29-06-2019
Location Barcelona

Description

The Company

Forget everything you know about the standard cash register and join the revolution. Tiller is a SaaS Point-of-Sale for merchants. We offer an iPad cash register with a cloud based back-office where managers can access, remotely and in real-time, to data analysis tools that will help them steer their business. Welcome to the new Smart POS!

Why join Tiller?

Established in Paris and rapidly growing throughout France, Tiller is now sailing international waters, seeking new adventures. With a dynamic, energetic and talented team, Tiller is focused on growth and on becoming the market leader in iPad POS solutions. With over 6.000 satisfied customers in more than 35 countries, Tiller is ready to take the next big step, so jump aboard!

Your missions

Integrated into a young team of more than 150 people, you will make sure that all of our customers are as happy as possible by being their first point of contact for any questions and recommendations.

Problem-solver, you drive the management of our customer’s problems within the Customer Success team.

You follow the evolution of our customers by recommending them best practices and strategic consultancy.

As Client Support Specialist Italy, your missions will be the following:

  • Guarantee the management and prioritization of the customer demands and solve them
  • Offer an unwavering quality to our customers
  • Manage requests more and more diversified
  • Insure an adapted communication and accompany the internal teams in case of major incidents
  • Participate in the implementation of tools to fluidify the returns (calls, emails, SMS etc.)

Requirements

Your profile:

  • Problem-solver and teacher, you are endowed to explain the inexplicable
  • You are gifted with a humour without defect and with a patience without limit who allow you to keep calm always and to prioritize emergencies
  • Your talent for repartee is irrefutable
  • You know how to smile on the phone
  • You have already had to manage customers during an experience of sale
  • You wish to evolve in an environment start-up and cultivate a geek side
  • Ideally, you have already used the following tools: Zen, Intercom and Salesforce
  • You are fluent in both Italian and Spanish, French is a plus

Benefits

Do you want to be part of an enterprise that keeps growing, growing and growing? What do you think about joining a young and dynamic amazing team? Work at the heart of a start-up ecosystem?

This job is made for you and you know it!

We offer:

  • A work environment with enough energy to feed the Delorean
  • Being part of the beginning of something wonderful
  • Amazing new offices full of life and light.
  • You will not want to miss our Friday after-works!
CLOSED VACANCY Apply now

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