Cards Operations Specialist

Description

 Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders – so people and businesses can send, spend and get paid in any currency, wherever, whenever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

A bit about the jobTransferWise brings fairness into the world of money. Your mission will be to allow people spend as locals across the globe using their Borderless account and TransferWise Card. We already have Borderless accounts up and running, now we need help in Cards Operations team to get TransferWise Card off the ground.

What you’ll get to do:

• Together with your team build ownership of operational work regarding the card product (i.e. financial reconciliation, stock monitoring & ordering)
• Together with your team build strong relationships with internal and external partners by maintaining and improving collaboration
• Help translate customer needs into plans
• Drive product and working processes improvements
• Act as the first level problem solver
• Help reach KPI’s and SLA’s for the team that impact customer experience
• Contribute in short- and long-term planning
• Focus on efficiency - take control of partners fees and operational costs

What we’re looking for:

• Excellent written and verbal English
• Strong communication skills
• Proven track record of taking individual ownership and responsibilities
• At least Bachelor’s degree (or equivalent)
• Ability to think outside the box when figuring out new solutions
• Ability to multitask, be proactive and make decisions in critical situations
• Flexibility in working hours
• Experience in partner relationship management
• Basic data analysis experience
• Must be legally authorized to work in Estonia
• Experience in maintaining relationship with product owners and developers

PS! If you're interested in the position, please apply by submitting your CV along with a cover letter.