Customer Support Associate (Portuguese Speaker)

TransferWise employees are currently all working remotely due to the global Covid-19 pandemic. As a result, our new joiners will onboard and start working for us from the safety of their own home, too. Please only apply for this position if you’re residing in Estonia. As you probably understand, the current, unpredictable situation makes relocation to a new country right now challenging.

TransferWise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 6 million customers across the globe and we’re growing. Fast.

Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

And, we’re looking for a passionate Customer Service Associate (Portuguese Speaker) to join our thriving team in Tallinn, Estonia to play a key role in helping our customers have a great experience when using TransferWise. 

What does it take? 

You’ll:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an evening or weekend shift (we’ll get you a cab home if you finish after 11pm)
• Go above and beyond the call of duty: work independently without a script and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at TransferWise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Is that you?

You’re legally authorised to work in Estonia and are already located in Estonia

Your verbal and written English and Portuguese skills are excellent

You can multitask and take responsibility in challenging situations

You’re flexible and have a razor sharp attention to detail

You hustle. And hard. 

You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

What you get back:

• A salary of 1300 EUR (gross)
• Stock options in a growing company
• Annual paid company trip, Summer Days
• 3 health days in a calendar year
• Weekly team lunches 
• A fun work environment with social activities and events

And much more - check out more about our offer here.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with TransferWise. You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done. At TransferWise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer service job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

NOTE: Please make sure your applications are submitted in English, as this is our working language.