Fraud Team Lead

Description

We’re looking for a Fraud Team Lead to join our growing team in Tallinn, Estonia. Joining one of the fastest-growing companies in Europe your team will play a key role in preventing financial crime and helping to keep our customers safe. You’ll receive a salary of €1900 plus generous stock options, private healthcare and other benefits.

Your mission:

• Lead a team within Fraud Prevention and Operations to ensure we meet our goals and help prevent financial crime in our day-to-day operations
• Handle and monitor operational processes and implement new ones where you see problematic areas
• Develop and maintain measurement metrics for Fraud Prevention and Ops
• Hire, onboard and lead your team members, conducting regular quality assurance and/or training when needed
• Liaise with various departments to ensure that your team’s objectives are being met and fraud risk areas are taken into account within different projects and products
• Communicate with external third parties to ensure a working partnership between fraud teams across different service providers and partners

You’ll also help our product teams by identifying:

• Any blockers in the product that result in issues for our customers and reduce the speed and effectiveness of our Operations team
• Any improvements that could be made to our product – either features or functionality to ensure quality and value for our customers
• Participate directly in the fraud product design process, to identify gaps between Operations expectations and product functionality as early as possible

A bit about you:

• You’re an expert in your field and you have a high level of (fraud) product knowledge working directly within fraud teams
• You’re great with people and have knowledge and experience of leading people within operational teams in compliance, customer operations or financial institutions
• You’re strong with numbers and can explain this to your team members
• You’re analytical and have a strong attention to detail
• You put our customers, your team and TransferWise first
• You love learning new skills
• You have a solid knowledge of compliance structure and processes, plus a passion for risk management
• You have the right to work in Estonia

What this position is not

• A programme manager of a compliance officer position

PS! If you're interested in the position, please apply by submitting your CV along with a cover letter. In the cover letter, please describe why do you want to work in this specific position and what you can contribute to the team.

A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone

Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

As our customer base is ever-increasing and diversifying, then we’re looking for awesome German speaking members to our German speaking Customer Support team in Tallinn, who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of a start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.