Helpdesk Specialist

Description

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board. 

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront - the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

A bit about the role

We are looking for a Helpdesk Specialist to join our IT Support Team. Our mission is to support everyone in TransferWise through ensuring we’re offering the best equipment, keep it safe and running in peak condition.

A bit about the job

• Provide technical support for TransferWisers seeking assistance;
• Identify and suggest potential areas for improvement;
• Be an encyclopedia on TW’s IT products and services;
• Install, modify and repair computer hardware and software;
• Help acquaint new users with tools & tech in TransferWise;

A bit about you

• You enjoy helping people and solving problems by nature;
• Great sense of humour and able to work under pressure;
• Passionate about computing and user experience;
• Comfortable working both independently and as part of the team as the situation requires;
• Researching solutions and the latest technology is second nature to you.

As our presence grows we will need some way to keep you busy until there are enough people. We’d like you to help other teams such as Verification, CS, Ops and the Office team. This is a great opportunity to learn more about how TransferWise works.