KYC Specialist - EDD

Description

KYC (Know Your Customer) Specialist - EDD

We’re looking for a KYC Specialist to join our growing Enhanced Due Diligence (EDD) team in our Tampa office. This role is a unique opportunity to support our compliance department as the first line of defense against anti-money laundering and fraudulent activities, to provide a seamless customer experience while performing compliance checks to ensure their money is safe, and to help millions more potential customers save money by using TransferWise!

You’ll receive a competitive package including an hourly rate of $21/hr, stock options in a fast-growing company, and a wide array of other benefits.

Your mission:

• On-board and monitor higher risk customers (both personal and business) who are using TransferWise in different countries
• Understand our Enhanced Due Diligence processes and regulatory requirements
• Contribute to building a safe environment for our customers’ money to move in by being a crucial piece of deterring and stopping money laundering
• Create a world-class customer experience, because they come first and our success comes from our customers
• Answer TransferWise enhanced due diligence process related queries from customers, partners, and other teams
• Contribute to improving our processes and products

This role will give you the opportunity to:

• Make an Impact - You’ll leverage technology, understand the relevant legislation, learn from local experts, and utilizing your case experience to build a seamless onboarding experience for our customers. You’ll make sure we’re compliant in our processes and product on the front line of AML and fraud prevention, because this isn’t just a job, we’re a revolution!
• Be Yourself - You’ll be part of a supportive team, but you’ll work autonomously and even take on side-projects as you grow. There’s no dress codes or micromanaging here, we’re looking for great people who are fun to work with, because we don’t believe in drama, only good Karma!
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with our other operational and compliance teams to help solve our customer’s problems, while remaining ever vigilant of risks and regulations. Our customers come first and we make no compromises on that!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 1500+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

A bit about you:

• You’re an exceptional communicator. Fully fluent in English, including excellent verbal and written skills, you’ve mastered direct customer interaction and you’re equally comfortable and calm in either giving or receiving feedback
• You’re experienced. You’ve got previous work experience in compliance, KYC, or AML
• You’re up to date on the reg’s. You’ve got a good understanding of the regulatory framework surrounding customer verification and you’re familiar with reading legal and regulatory documents, preferably from a market that TransferWise currently operates in
• You’re entrepreneurial. Punctual and proactive, you’re a problem solver that’s always looking for improvements and can think outside the box when figuring out new solutions for the customers; no matter the challenge, you get it done
• You’re precise. You can keep a sharp mind and eye even in routine tasks, and you’re an adept multi-tasker with attention-to-detail that is unmatched
• You’re dependable. You’ve got a proven track record of taking individual ownership, you always take responsibility in challenging situations, and you’re ready and willing to help the team when needed
• You’re flexible. You’re excited by a workload that varies from routine tasks to head-spinning case investigations, and you’re equally amenable to varied work shifts including early mornings, late nights, weekends and public holidays

A bit more about you:

• High school diploma or GED equivalent
• Must already be legally authorized to work in the US. We cannot support visas for this role. This is a physical position in Tampa, Florida

Some extra skills that would be awesome:

• Bachelor’s degree in a related field preferred
• College courses in accounting or business
• Any additional language skills are always a plus

Some of your benefits:

• $21.00 gross hourly rate
• Stock options
• Medical, dental, & vision insurance, Flexible and Health Spending Account options
• Life insurance, AD&D insurance, short & long-term disability, and an EAP program
• Very generous Paid Time Off, paid holidays, sick days, a volunteer day, and other leave policies
• 401k with match
• All-expenses-paid annual company holiday in Europe
• Daily breakfast foods, coffee, drinks, and fruit in the office
• Doggy friendly

Click here for more benefits info

A bit about TransferWise:Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.Our People:At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.How we work:At TransferWise our strategy emerges from the collective brainpower of all our people, who are organized in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.