Operations Specialist

Description

Who we are:Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

A bit about the job:Our fast-growing operations team is looking for a new Operations Specialist, who's passionate about international transfers and currencies, loves to help customers and wants to work in a disruptive, fast-growing and fun environment.

What you'll get to do:

• Together with your team build strong relationships and ownership of operational work with internal and external partners by maintaining and improving collaboration;
• Keeping an eye on the payments engine and solve payments’ related problems;
• Focus on efficiency and ensure timely and compliant payments processing;
• Act as the first level problem solver and as a point of contact between TransferWise and our partners;
• Help translate customer needs into plans and support it with analysis;
• Work with the customer support and product development teams to make our customers happy;
• Drive product and working processes improvements;
• Be creative, friendly and solution-oriented with customers and colleagues;
• Get to know more about how money moves around the world.

You’ll receive a competitive package including a monthly salary within the range of SGD 3,000 to 3,500 + generous stock options + private healthcare amongst other benefits.

A bit about you. You should have:

• Excellent verbal and written English language skills to communicate with our partners and customers
• 1 - 3 years of experience in responsible specialist role;
• At least a Junior College education (Post-secondary education);
• Flexibility in working hours;
• Punctual, independent, proactive and willing to get things done;
• Ability to multi-task and make decisions in critical situations;
• Excellent written and verbal communication skills;
• Bachelor’s degree and finance / banking background is nice to have.

Please only apply, if you're legally authorized to work in Singapore.

In order to apply, please send us your CV and cover letter explaining your motivation to join us.

Please be aware that applications without a cover letter won't be considered.