Product Manager - Cards

Description

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders — so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.A bit about the role

TransferWise brings fairness into the world of money. Your mission is to allow people spend as locals across the globe with Borderless account and TransferWise Card.

• Drive the growth of TransferWise card product both in number of customers and the level of usage.
• Define and execute strategy for the card product together with product development team.
• Work really closely with Customer Support, Fraud, Operations and Engineering teams working on card product.
• Work with product development team and partners to ensure great customer experience for TransferWise cardholders at every step of the process, from ordering the card until enjoying a nice cup of coffee paid with the TransferWise Card.
• Constantly drive costs down to ensure best pricing possible for the customers.
• Work with regional and banking teams to spread Card Product globally.

A bit about you

• Are customer-focused. At TransferWise, customers always come first. You need to be enthusiastic about our customers. We are a company doing great things, but we couldn’t do it without our customers being ready to start a revolution.
• Having 5 years of product management experience is a must. If it is in consumer products company then that will be a plus.
• Have strong communication and leaderships skills.
• You are data-driven. You need to be able to prioritise the value you can add to customers, and numbers are the best way to do this. You can give examples of how you have moved some metrics before. SQL / R is a plus.
• Have some technical knowledge. You may have started out your career as an engineer or maybe it's a secret passion. Either way you need to be able to communicate effectively with our product engineers.
• Previous experience of working with MasterCard, Visa or UnionPay programs will be important - you need to understand how card networks work and how to build great products with them
• Track record of delivering projects on time - when dealing with partners then top notch project management is a crucial skill to have.

As you might see on the next page, we've made sending us your CV optional in the beginning (but it might be asked in later stages of the process). This is because at TransferWise, we are more interested in who you are, not what a piece of paper shows about you. We are curious to see what is it that you are passionate about and what makes you tick. So, in order for us to get a better sense of you, we’ve thought of two questions we’d like you to answer instead.

#LI-JS1