Quality and Compliance Agent

Description

Trustpilot Quality & Compliance Team is part of a larger Trust & Transparency unit. We work closely together with Legal, Corporate Communications, IT Risk & Security and Technology to ensure that Trustpilot is the most trusted company in the world. The Q&C team safeguards trust in our best-in-class online review platform. We investigate companies and users for fraudulent patterns and handle fabricated reviews. We’ve got a suite of automated tools and manual processes in place to help us work more efficiently.

Your role

As our new Quality & Compliance Agent you will be responsible for the UK Market together with your UK Quality & Compliance Agents in Copenhagen. You will play an important role in securing the presence of the Quality & Compliance team in London.

• Solve any issue regarding reported reviews for the UK market on a daily basis ensuring that the reviews on our site are compliant with our guidelines
• Participate in relevant quality activities (detect and remove fabricated reviews, assess review templates for identifying signs of incentivising, identify cherry picking) for the UK market on a daily basis
• Help to build and align processes and procedures in the London office together with the Q&C Manager Europe and Q&C Team Lead Europe who are located in the Copenhagen office
• Help maintain  macros or other compliance content used in the processes when communicating with our community of users and companies
• Be a “Trust & Transparency” ambassador in our London office helping to establish and maintain a successful working relationship between the Quality & Compliance Team and London Sales Executive, Customer Integration and Account Management  teams (regular knowledge sharing sessions, being a go-to with trust- and compliance-related questions) together with the rest of the Q&C team members
• Obtain local market’s Quality & Compliance expertise to help the team to cover the largest market most efficiently, suggest areas for improvements

Your Profile

• A minimum of 2-3 years of Compliance, Fraud Detection or similar experience
• Experience from an IT/Tech/Social media company is a plus
• Bachelor degree from a university
• Process and quality oriented style of work
• Excellent writing and communication skills
• Ability to communicate politely in all situations
• People person
• Great team player
• Ability to take full responsibility for structuring and prioritizing your time well, be independent and ready to support your team
• Willing to cooperate with other departments, Sales, Retention, Onboarding and Support
• It’s important you have a “can do” attitude and take pride in ensuring that our users receive quick and solid answer to their questions
• Must have work permission for UK

We offer you:

• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Steep learning curve
• Nice location in central London
• Competitive salary

  Application

If you see yourself in this role, and you are interested to know more about us, we suggest that you go to our website www.trustpilot.com.

When you submit your application, make sure to upload a personalized cover letter in which you describe, why you would be our ideal Quality & Compliance Agent for the UK Market.

  About Trustpilot

Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 15 million consumer reviews of 120,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Berlin and Melbourne, Trustpilot’s 450+ employees represent 40 different nationalities.

Interested in learning more about the culture at Trustpilot? Check us out on The Muse!