IT Support Specialist

Description

About Trustpilot:

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 125,000 businesses with TrustScores based on more than 15 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US, GER, AUS and Denmark.

Our Corporate IT department is looking for an IT Support Specialist to join our Denver support team. The position is new, which means that you will help develop the existing IT support presence in this location alongside the US Helpdesk Team Lead.

The Role

• Provide technical support for Trustpilot employees in person or remotely
• Provision computers for office employees
• Set up and maintain workstations
• User administration and support using current and future IT systems
• Working with ad-hoc projects relating to IT
• Hardware procurement and registration
• Receiving, working, and managing tickets in the company helpdesk ticket system
• Create and maintain instructional guides for existing Trustpilot IT systems and solutions
• Create and maintain articles for IT knowledge base
• Network device administration
• Handling IT hardware repair cases

Does this sound like you?

You love to offer assistance in fixing the issue at hand no matter how small. You are patient even when having to repeat: “Is it plugged in? Have you tried turning it off and back on?” Can you explain what you mean by “my computer is running slow” ?”

To fill this role we expect that you can check most of the following boxes:

• A solid understanding of and experience with IT support in an international organization
• 2-4 years of experience in a similar role
• Ability to troubleshoot network problems at the desktop level
• Experience with IPT, laptop provisioning, Windows 10 and macOS
• Experience with cloud-based solutions (G Suite, Azure AD and Cisco Meraki) is a plus
• Provision, configure and test workstations, printers, peripheral equipment and software
• You thrive in a fast-paced environment. We set the highest standards for ourselves.
• Great interpersonal skills – you know how to connect with people and are a strong communicator
• Your approach to work is structured, with a positive, service-oriented attitude.

We offer you:

• The chance to be a key player with a rapidly expanding international company
• Great colleagues in a social and energetic working environment
• Exciting opportunities to challenge yourself and grow professionally
• Competitive salary
• Full benefits including: Medical, Dental & Vision Insurance
• Free catered lunch every Friday, bagel Mondays, office happy hours, snacks & drinks in our dog-friendly office
• Dedicated office in a Co-working space in the heart of RiNo

Application:

If you see yourself in this role and are interested to know more about us, shoot us your resume!