Customer Care Specialist - Internship

Description

WhatWapp is the leading mobile gaming company in Italy, born in 2013 out of the minds of two university students, today we count millions of active users every month and growing.

We are a group of young and passionate people: we love games, we love coding, and we love design. We also love beer, but that's another story!

We believe that fun should have no limits or age, that's why our mission is to bring traditional fun on mobile devices and reach everyone who loves evergreen games.

Overview

To support one of our mobile games, we are looking for a Customer Care Specialist.

You’ll work across our product team as the contact point for users’ requests. 

What you will do :

• Using our internal chat, assist and support users’ requests providing technical support
• Be the first contact point between external users and product team (designers and developers)
• Collect users feedback to understand how to improve our customer relationship management
• Analyze rating competitor games to improve our social presence on IOS&Android store

What Do We Offer?

• A young, dynamic and friendly work environment in which you will have the opportunity to grow personally and professionally, thanks to our amazing team.
• Amazing HQ office in the center of Milan (M2 - Sant’ Ambrogio).
• Monthly Product/Design/Marketing/Tech panels to be aligned with all departments’ results.
• 1:1 meeting with your manager in order to boost your career progression.
• Amazing workstation with the latest MacBook Pro and a Display Screen (Whatever makes you work better is welcome!)
• We believe in teamwork, that's why, when goals are met, we give our employees an annual bonus!
• A topnotch contract proposal.
• Free Water & Coffe; once a month pizza lunch all together.
• Flexible work hours.
• Internal Team Building events.
• Relax Area with Sofà, Fooseball Table, and Board Games.