German Speaking Customer Service Specialist (m/f)

Description

Zizoo is the leading global boat rental platform. We’re on a mission to digitalise and transform the boat rental industry, which is 10 years behind any other travel sector. We are building a global digital booking platform and website connecting suppliers to travelers worldwide, similar to “Booking.com for Boats”.

We are the next big thing in travel!

We’re looking for a confident Customer Service Specialist that enjoys teamwork with a get-things-done attitude and a passion for making clients happy.

Responsibilities:

• Act as our customers primary point of contact
• Be a part of an unbelievably motivated team that enjoys teamwork, and delivering the best guidance to our customers
• Develop rapport with our customers in all interactions; offer solutions - not excuses
• Assist our clients by turning their boat holiday
• Channel feedback from your customers back to the product team to influence our product development
• Proactively improve processes for you and your team

Your profile:

• You are customer obsessed and find pride and joy in your work
• Expert in delivering effective solutions
• Engaging and personable; capable of bringing out the positive in any situation
• You are self-confident, self-determined and extremely proactive
• You are positive and team-oriented
• Fluent English and German speaking and writing

What we offer:

• Supportive training and a chance to grow and develop within the company
• An opportunity to work in one of Europe's trending startups
• Visa process support
• Free cappuccinos, coffee, teas and fresh fruits
• Urban Sports Club membership discount
• Team building events and a sailing holiday for the whole team
• And, of course, boat holiday discounts!