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Customer Service Consultant (full-time)

Creata il 19-09-2017
Location Berlin

Descrizione

With Babbel anyone can learn a language.Whether on the go, in the subway or at home on the sofa, Babbel supports those who take joy in learning outside of work or school. Since its founding in 2007, the company has grown to become the market leader in app based language learning. In total, Babbel offers 14 learning languages, from English to Indonesian. Professional courses are available via the Babbel website as well as on your smartphone or tablet. At Babbel more than 500 team members from over 42 different countries work hard to set standards for creating a new learning experience.


We are looking for a Customer Service Consultant (full-time) for our Team in Berlin!


As a Customer Service Consultant, your mission will be to provide outstanding levels of customer service via email, phone, live chat, and social media channels. This also means you will function effectively within the current team and be a great team player. You will be making first-level decisions and developing effective ways of processing large amounts of ever-varying information.


You are:


  • A quick and eager learner who is fast and reliable.
  • An excellent English speaker with very strong communication skills - both written and spoken.
  • Self directed, motivated and use your initiative – you have a great track record when it comes to getting important, hard work done without being supervised.
  • A great team player who is friendly and respectful.
  • A star at what you do. We don’t just want our customers to be happy, we want them to be over the moon!

You have:


  • At least one year’s experience in handling high numbers of customer requests via email and telephone for an online business.
  • The expertise to handle those requests in a quick and effective way whilst maintaining high customer service standards.
  • The skills to process large amounts of information and to keep on top of that information in an ever-changing environment.

You will be:


  • Effectively resolving incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.).
  • Providing a high level of customer satisfaction by solving issues quickly and competently.
  • Developing levels of expertise through training, departmental and company-wide events.

Why Babbel?


  • A great working atmosphere in an exciting young company.
  • A truly international working environment – Babbel employs people of more than 40 nationalities.
  • The chance to be a part of a great product and the advanced technologies and skills behind that product.
  • Business premises in the heart of Berlin.
  • The chance to expand your own language skills with Babbel.

Sounds good? We are already looking forward hearing from you! Also, check out our jobs page and our blog to get an impression about #lifeatbabbel!

Benefit

Babbel bike

Babbel bike

free coffee, drinks & fruits

free coffee,...

german classes

german class...

in-house trainings

in-house tra...

international team

internationa...

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