Part-Time English-speaking Customer Service Consultant (f/m/d)

Descrizione

Founded in 2007, Babbel is the world’s top-grossing and most effective language-learning app. No small feat, and no small challenge. In a moment rife with talk of walls, we’re building bridges — making the language-learning journey as exciting and empowering as possible, helping people forge new connections and participate in worlds bigger than their own. We do things that matter. And foremost, we make people speak their new language as they’ve always wanted to. Come work with us.

There’s still so much to do.

Babbel is for everyone, not some niche or elite strata of learners. Everyone. As our user base has grown, so has what they need from us. Their learning needs, life experiences, and reference points become more varied and colorful by the day. Meeting that means ensuring users see themselves reflected —not just in our product— but the world it allows them to imagine with us. That means reflecting the dynamism and diversity of our users, as much as possible, in the production of Babbel. We currently have 600 people from more than 50 nationalities working in our Berlin and New York offices, challenging and learning from each other at every step. A culture of difference and dignity is critical to how we’ve connected with millions of users, in every hemisphere

We are looking for a part-time (30 hours per week) English-speaking Customer Service Consultant (f/m/d) to start immediately in our office in Berlin, Germany!

As a Customer Service Consultant (f/m/d) - English Speaker, your mission will be to provide outstanding levels of customer service via email, phone, live chat, and social media channels. This also means you will function effectively within the current team and be a great team player. You will be making first-level decisions and developing effective ways of processing large amounts of ever-varying information.

You are:

• A quick and eager learner who is fast and reliable.
• An excellent English speaker with very strong communication skills - both written and spoken.
• Self-directed, motivated and someone who uses your initiative – you have a great track record when it comes to getting important, hard work done without being supervised.
• A great team player who is friendly and respectful.
• A star at what you do. We don’t just want our customers to be happy, we want them to be over the moon!

You have:

• At least one year’s experience in handling high numbers of customer requests via email and telephone for an online business.
• The expertise to handle those requests in a quick and effective way whilst maintaining high customer service standards.
• The skills to process large amounts of information and to keep on top of that information in an ever-changing environment.

You will be:

• Effectively resolving incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.).
• Providing a high level of customer satisfaction by solving issues quickly and competently.
• Developing levels of expertise through training, departmental and company-wide events.

Why Babbel?

Babbel is the world’s most successful language learning app. Work with us to make a real impact in the world, in a meaningful way.

• We’re driven by a bold challenge
• We solve meaningful problems - at scale.
• Diversity and difference are our strengths; lifelong learning is our life’s blood
• Work within a high-performing team at Babbel.
• Tackle a steep learning-curve – personally and professionally.
• Work in a challenging environment and where you’re expected to bring your game face
• Take advantage of a lively startup atmosphere with friendly working hours.
• Draw from a vibrant international company with people from over 50 different nationalities.
• We offer great company benefits (high-end company bike, fresh fruit & drinks).

Sounds good? We are already looking forward hearing from you! Check out our jobs page, our blog, and our techblog for a fuller picture of #lifeatbabbel!

Questions about a career at Babbel? Contact us! +49 (0) (151 2051 6139 or get in touch with Nikolina Dosen (