Head of Global Bus Operations

Descrizione

Company Description

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries.

The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost.

With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.

Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.

Job Description

Why join us?

BlaBlaCar is launching a new business line that is set to fuel tremendous growth for the company.

As Head of Global Bus Operations, you will have the unique opportunity to contribute to building a new vertical at BlaBlaCar. We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.

Your mission is to manage and coordinate bus operations across all markets. In this role you will grow your skills in operations excellence, crisis management, communication and team management.  You will manage a team in charge of Safety & Quality, Traffic control and Ground experience. You will have close interactions with our local teams (Country managers, Bus Operations Managers, Bus partners …) and central team.

As such, the role requires a strong commitment, humility, organisation and inter-personal skills.

What you will directly contribute to: 

• Management and coordination of bus operations : managing bus stops, quality and security process, presence in hubs, customer experience

• Be the central point of contact for our local Operational teams regarding the operational business

• Manage a team of bus operation specialists

• Define and implement our operations excellence (safety & quality standards, audits, customer satisfaction, ect)

• Ability to manage complexity on the ground

• Ability to manage relationships with external stakeholders

Qualifications

What you will need to be successful

• 15+ years of experience in bus transport operations

• Robust, ability to deal with complex situations on the ground

• Be humble, structured, organized, rational and a relentless doer

• Strong communication and interpersonal skills

• Operational agility and solution-driven mindset

• Fluent in English, good level of German is a plus

• Owner of a driver’s licence and willingness to travel

Additional Information

A few practical details about the role

• Start: As soon as you are ready!

• Location: Paris

• Contract: Permanent contract and Fixed-term contract

• Compensation: Competitive package based on experience