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Seasonal Community Relations Agent (FR)

Creata il 22-02-2019
Location Paris

Descrizione

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users.

The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

Your role will be key to help the French Community Relations team guide members during the BlaBlaCar high season.

What you will directly contribute to:

  • Moderating member profiles and their content

  • Answering well and fast to member messages via email and Social Media channels

  • Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)

  • Gathering members' feedback and communicating it to the Tech Team

  • Improving the overall member experience

Working hours will be both at the office during the week and covering some evening and weekend hours working from home.

Benefit

BlaBlaBreak: meeting con tutti i tutti i team locali per un fine settimana insieme.

BlaBlaBreak:...

BlaBlaParty

BlaBlaParty

BlaBlaSwap: cambio annuale di ufficio in un altro ufficio BlaBlaCar a vostra scelta

BlaBlaSwap: ...

BlaBlaTime: meeting settimanale globale in cui ogni team presenta il suo obiettivo principale e l'attività 

BlaBlaTime: ...

Colazione

Colazione

Vacanze

Vacanze

Settimana internazionale: ogni sei mesi tutti i gruppi locali si ritrovono nel quartier generale di Parigi per una settimana

Settimana in...

Settimana di on boarding nel quartier generale di Parigi

Settimana di...

Team Building Week End

Team Buildin...

POSIZIONE CHIUSA Candidati ora

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