Job Opportunities
Davines
Customer Care Specialist HC Italy / Parma

Davines Group is a recognized leader in the formulation and manufacturing of high-end hair and skin care products with three specific brands: Davines, [comfort zone] and /skin regimen/.

Our in-house production team has consistently developed scientifically proven and highly innovative organic products that, when combined with an innate sense of art and design, nurture both body and mind.  Promoting and transforming a holistic, healthy and sustainable lifestyle concept into a beautiful reality is our mission. Creating beauty from the inside out is our passion.

Our purpose is to be the best for the world, creators of good life for all, through beauty, ethics and sustainability.


JOB SCOPE:

The mission of this role will be to take care of customers satisfaction so to favor a long-lasting and trustful relationship with them, to provide clear and fast information and answers and to allow sales reps to maximize commercial effectiveness.

 

MAIN ACTIVITIES:

  • Guarantee the proper and prompt support for clients and distributors
  • Ensure a correct and quick orders processing
  • Claim managing
  • Check clients contracts conditions and progress
  • Control and cooperate with the sales force for the correct application of sales conditions;
  • Interface with other departments (Trade Marketing, Education, Invoicing, Credit Management, Logistic and Demand Planning departments)
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    THE IDEAL CANDIDATE WILL:

  • Have strong interpersonal communication competences in order to build strong relations with partners and customers;
  • Have a good knowledge of customer service principles and practices;
  • Have a high level of independence and proactive mindset;
  • Be able to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks;
  • Be a great team-player;
  • Have a strong problem solving attitude
  • Have a natural interest in global culture and lifestyle a strong plus.
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    EXPERIENCE

    Previous experiences in this function is mandatory.


    EQUAL EMPLOYMENT OPPORTUNITY

    In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

    For this reason, Davines Group does not discriminate in employment on the basis of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.

    Credit Specialist HC Italy / Parma

    COMPANY

    Davines Group is a recognized leader in the formulation and manufacturing of high-end hair and skin care products with three specific brands: Davines, [comfort zone] and /skin regimen/.

    Our in-house production team has consistently developed scientifically proven and highly innovative organic products that, when combined with an innate sense of art and design, nurture both body and mind.  Promoting and transforming a holistic, healthy and sustainable lifestyle concept into a beautiful reality is our mission. Creating beauty from the inside out is our passion.

    Our purpose is to be the best for the world, creators of good life for all, through beauty, ethics and sustainability.


    JOB SCOPE

    The mission of this role will be to ensure the best credit management service within the established timelines, in line with excellent standards and Davines’ values.

     

    KEY ACTIVITIES

  • Extrajudicial and judicial debt collection activities related to Italian customers;
  • Managing contacts with external parties dealing with credit collection in Italy;
  • Direct management of functional reporting related to credit collection activities;
  • Customers relationship management and sales network management (agents and dealers);
  • Support budget activities.

  • PERSON SPECIFICATION AND REQUIREMENTS

  • Previous significant experience within the Credit Dept in structured and international companies;
  • Manage relations with Sales Department;
  • Ensure the corporate credit policy is well respected;
  • Monitor the credit granting and updating process;     
  • Monitor periodic credit reviews;
  • Experience with customer negotiations;
  • Knowledge in accountancy;
  • High organizational and priority management skills;
  • High interpersonal communication and relational competences;
  • Multitasking attitude, Team worker and problem solver; 
  • Professional knowledge of Microsoft Office (Especially Excel);
  • English & Italian (both written and spoken) are mandatory.
  •  

    EXPERIENCE

    Previous experiences in this function is mandatory.


    EQUAL EMPLOYMENT OPPORTUNITY

    In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

    For this reason, Davines Group does not discriminate in employment on the basis of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.

    R&D Packaging Specialist / Parma

    COMPANY

    Davines Group is a recognized leader in the formulation and manufacturing of high-end hair and skin care products with three specific brands: Davines, [comfort zone] and /skin regimen/.

    Our in-house production team has consistently developed scientifically proven and highly innovative organic products that, when combined with an innate sense of art and design, nurture both body and mind.  Promoting and transforming a holistic, healthy and sustainable lifestyle concept into a beautiful reality is our mission. Creating beauty from the inside out is our passion.

    Our purpose is to be the best for the world, creators of good life for all, through beauty, ethics and sustainability.


    JOB SCOPE

    The mission of this role will be to guarantee the excellence of products, through the search of innovation and the use of packaging materials that meet the requirements of functionality, cost-effectiveness, sustainability and quality.

     

    KEY ACTIVITIES

  • Proactively support and contribute to manage the end-to-end process of products packaging
  • Verify packaging materials and their use, also through the relevant tools and techniques
  • Ensure support to other departments to manage projects related to the packaging development and its production
  • Validate packaging components through tests, assessing conformity and issuing validation
  • Create and follow the protocols in the R&D Packaging department; define new processes and implement existing ones as needed
  • Maintain and document packaging components
  • Ensure that products packaging meet set requirements and specifications

  • PERSON SPECIFICATION AND REQUIREMENTS

  • Previous experience within the same role in structured and international cosmetic companies;
  • Scientific or technical academic background (nice to have in Packaging field);
  • Laboratory bench work experience in school or industry;
  • Familiarity with common lab analytical instruments and packaging processing;
  • High organizational and priority management skills;
  • High interpersonal communication and relational competences;
  • Strong flexible, precise and proactive attitude;
  • Professional knowledge of Microsoft Software (Especially Excel);
  • English & Italian (both written and spoken) are mandatory.

  • EXPERIENCE

    Previous experiences in this function or post-graduate programs related to this professional area will be considered as plus.

     

    EQUAL EMPLOYMENT OPPORTUNITY

    In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

    For this reason, Davines Group does not discriminate in employment on the basis of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.

    Accounting Intern / NYC, us

    Founded in Parma, Italy in 1983 by the Bollati Family, Davines group started as a research laboratory, producing high-end hair care products for renowned cosmetic companies worldwide. After a decade of honing our expertise, the company began creating its own brand of Davines hair care products exclusively for salons, and in 1996 founded Comfort Zone skin care for premier spas. Since the beginning, they’ve focused on crafting quality products that are scientifically engineered to work and express their distinctive style and spirit.

    More than two decades later, the Davines Group community spans over 90 countries, with headquarters in Parma and New York City, Paris, London, Mexico City, Hong Kong and Deventer (Holland), followed by thousands of salons and spas and hundreds upon hundreds of passionate clients. Their roots are firmly planted in their beginnings as a family-owned research laboratory guided by the same desire for quality products with a sustainable and ethical approach.


    Davines North America’s corporate accounting department, located in New York City, New York is offering a part-time paid internship during the year and potentially continuing a paid part-time/full-time basis in the future. The internship program will provide the student with relevant skills in a variety of accounting functions via on-the-job training.

    RESPONSIBILITIES:

  • Verifies information and maintains accounts receivable reports including but not limited to monthly sales, open invoices, and aging reports;
  • Guides and supervises complaint resolutions; verifies customer satisfaction through verbal and written communication;
  • Ensures timely and accurate processing of accounts payable; receives, verifies, and posts accounts payable invoices into accounting system;
  • Interacts with vendors and department managers when processing a resolution of account discrepancies;
  • Receives credit card receipts and reconciles against corporate credit cards on a monthly basis;
  • Follows up on account statements and other discrepancies regarding payment of accounts; serves as liaison between departments and vendors in the resolution of administrative problems and inquiries;
  • Reviews, audits, and processes employee expense reimbursements; verifies accuracy of expenses and adherence to company policies;
  • Maintains accounting department files and records;
  • Enters information into accounting data entry system;
  • Assists with month-end close and runs monthly reports as required;
  • Answers, screens, and directs incoming telephone calls;
  • Sorts and distributes internal and external mail;
  • Performs general clerical duties including but not limited to filing, photocopying;
  • Provide clerical support for Sales Tax reporting;
  • Complete special projects as needed and other duties assigned.

  • REQUIREMENTS:

  • Must be actively enrolled in an undergraduate program at an accredited local University, with a major in Accounting. Junior or Senior level, with current GPA of 3.0 or above;
  • Strong technical and organizational skills in addition to excellent written and verbal communication skills, in a professional environment;
  • A high level of integrity, accuracy, dependability, enthusiasm, and confidentiality;
  • Proficient in Microsoft Office applications (Excel, Word, and PowerPoint);
  • Position will require a minimum of 20 hours per week;
  • Must be authorized to work in the U.S. without Visa sponsorship.

  • TIME COMMITMENT:

  • Hours of operation are 8:45am and 5:30pm Monday thru Friday
  • Must be available to work up to 20 hours per week during academic year
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    BENEFITS:

  • Receive direct supervision from the Director of Accounting;
  • Participate in professional training offered to all employees;
  • Engage in employee events, such as company picnic;
  • Build resume and explore career options;
  • Apply skills and knowledge to the workplace;
  • Academic credit will be available to qualifying students who receive approval of their university;
  • Flexible scheduling to allow for finals and changes in class schedule;
  • Upon successful completion of internship, will be provided with letter of recommendation.
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