Festicket logo Festicket

Operations Manager

Creata il 19-11-2020
Location London

Descrizione

Since 2012, Festicket has been empowering music fans with a seamless service to discover and book tickets and travel packages for music festivals worldwide. The platform offers an end-to-end experience for music travellers, an efficient two-sided marketplace for 1,500+ music festivals across 40 different countries, and a network of 5,000 suppliers for accommodation & travel packages. In eight short years, we have become Europe's largest music festival platform.

In 2019, we completed the acquisition of multi-award winning Leeds (UK) based ticketing and cashless POS platform Event Genius, and the associated Ticket Arena consumer website and brand. Together, we set about a journey to become the most complete end-to-end live events platform for fans and organisers alike, bringing a unique set of products to the market - egTicketing, egMarketing, egTravel, egAccess (Access Control), egPay (Cashless POS) - built to serve any event, any size.

The Festicket Group (Event Genius, Festicket, Ticket Arena) family is a truly international team with 100+ people from over 20 different countries and we're passionate about changing the face of live event experiences. Our head office is in Camden, London with smaller offices in Leeds, Berlin, Amsterdam, Porto, Nantes and San Francisco.

We're now post Series-D funded, and backed by some of Europe's largest VC funds.

We've been announced as #6 in the Sunday Times Tech Track 100, a Tech City UK's Future Fifty company, #80 in the Financial Times Fastest Growing 1000 EU Companies and a Deloitte Technology Fast 50 2019 company as well as picking up industry awards including Best Ticketing Company (Event Production Awards), Product Innovation Award (Ticketing Business Awards) and Best Sales Technology Award (Event Tech Awards).

Join us on our mission in transforming the live events industry around the world for fans and organisers alike

THE ROLE

We are looking for an intelligent, driven and truly exceptional individual to join our operations team and help our business continue to scale effectively.

This role will involve working with a number of different stakeholders in the business, including our Commercial, Finance and Customer Service teams. You will be working closely with our Operations Director to continuously improve and optimise our CRM system, which is at the heart of processes run by most of our teams, making sure to balance the needs of all the teams using it.

You will help champion our end-customer experience, from owning our fulfilment operations, to building out slick processes to enable customers to receive a fast resolution to their requests.

People will come to you with a range of challenges they are experiencing and you will need to apply your creative and technical skills to problem solve and improve the way the business operates.

Responsibilities

  • Ownership of our CRM. This will involve continuously improving our business processes, as well as being able to troubleshoot any issues users have.
  • Responsible for ensuring our order delivery KPIs will be hit.
  • Ensure our fulfillment operations are efficient and cost effective.
  • Design process improvements and more importantly implement them effectively to ensure they are adhered to.
  • Ownership of other business critical software used for contracting with festivals and automating processes.
  • Continuous improvements to our software training processes and documentation.

Requirements

  • Strong Excel and/or Google Sheets experience. You must be comfortable manipulating data, and will be using vlookups and pivot tables regularly.
  • Minimum 2:1 or equivalent Bachelor/Master’s degree from a top University.
  • Minimum 2 year’s experience in a highly commercial environment.
  • Experience working with a CRM would be beneficial.
  • Confidence and conviction in your ideas and opinions.
  • Ability to work independently and manage expectations of a range of stakeholders.

Benefits

We’re a team of 100 located in the amazing heart of Camden. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office & then planning to head out for a night out.

Benefits & Perks also include:

  • 25 days holiday per annum
  • Unlimited sick days per annum
  • Flexible working from home
  • Eyecare – Discounted eye tests and glasses
  • Festicket United - 7 a-side football matches
  • Regular fortnightly in office yoga classes
  • Opportunities to go to selected & partnered music festivals for free & all year round staff discount
  • Extra day holiday for your birthday
  • Management training programme
  • Free daily breakfast
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks at 4pm on Friday
  • Regular team lunches
  • Fun monthly company events
  • Perks - free Festicket T-shirts, Jumpers and more
  • Value driven start-up culture

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