Customer/Restaurant Service Team Lead - Norway (f/m/d)
Descrizione
foodora: bringing good food into your everyday!
We're bringing good food into your everyday – but that means more than just bringing you your favourite meals from local restaurants. It means we hit the streets to find the next must-try spot and we chat with the locals to stay ahead of the latest in food. We sit down with chefs, dreaming up menus that will arrive at your door fresh and full of flavour.
You can find our signature pink bikes in over 70 cities around the world enabling our customers to order their favourite food through our app (for iOS or Android) or web portal. We’re connecting foodies and restaurants from Helsinki to Sydney and together with our riders' energy and our amazing partner restaurants, we're redefining delivery food to include the very best meals from beloved local restaurants.
We are looking for an experienced Norwegian speaking Customer/Restaurant Team Lead (f/m/d) in Berlin!
Responsibilities:
Coaching your team with the help leadership and management techniques to deliver world-class service
Ownership in driving process alignment and creation of work arounds
Managing negative and positive behaviors constructively
Participating and contributing to recruitment efforts in order to hire the best talent
Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions
Manage daily operations by monitoring live queues and ensure agents are available and ready to answer
Solve tricky escalations and crisis management situations
Develop your team and support individual progression and learning
Requirements:
Previous experience in a leadership role
Spoken and written fluency in English and Norwegian
Good understanding of numbers and reports to take follow up actions
Experience in partner or customer relations
Excited to work in an environment that is constantly progressing
Proactive hands-on mentality with the desire to improve the product as well as the work environment
An outgoing and people-oriented personality with the willingness to go the extra mile
Passed probation
- Must be available full-time (40 hours per week) and open to shift work
What We Offer:
A modern office in the heart of Berlin, close to amazing restaurants and bars. Inside the walls of this office you’ll find:
- A chance to define service operations in a competitive business category
- A supportive working environment with lots of fun team events
- A wealth of benefits including associate discounts and language classes!
- Working in a multicultural team with cool colleagues
- Free fruit, cereal, soft drinks, tea and coffee
- A nice working space with kitchens, table tennis and lounges!
- A competitive salary with extra pay on weekends and bank holidays