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Business Development Intern (m/f)

Creata il 10-10-2017
Location Kuala Lumpur

Descrizione

We are currently looking to hire a Business Development Intern for our Malaysia Team!

This role will be based in Kuala Lumpur and will report directly to the Global Head of Content and start as soon as possible.

What you’ll do:

  • Be responsible for the content put online and presented to our customers.
  • Lead the massive Recruitment effort that we need to perform hiring Agents across various languages and content functions
  • Develop a great spirit for the content function (through team building events, promotion of the right people or working on retention)
  • Lead a span of about 15-30 content associates.
  • People management & stakeholder management,
  • Managing the productivity and quality output across countries as per the agreed and defined targets.
  • Capacity planning and providing timelines to volume by managing resources / infrastructure, queue, shift management, cross training.
  • Work closely with the Account Managers, Sales Rep and POCs of different countries to ensure changes communicated are completed in a timely manner and feedback is acted upon timely.
  • Ensuring a learning organization; addressing training needs from time to time and ensuring the team gains from each day at work.
  • Setting up the “Audit process” for live and non-live vendors
  • Weekly feedbacks/one-on-one to make sure we are building an institution (work-friendly)
  • Weekly “Scorecard” shared with each team member along with the points to improve both personally and professionally
  • Discussing complicated menus to ensure that we learn from our mistakes
  • Monitoring requests and ensuring timely resolution; being responsive to escalations and facilitating appropriate solutions

Requirements:

  • Outstanding drive, a passion to lead changes and loads of energy
  • Ambitions to work independently with flexibility, entrepreneurial spirit and comfortable working in unstructured and fast changing environment
  • High sense of urgency and geared toward results
  • Salesforce experience is an added advantage
  • Advanced excel skills wouldn’t hurt either!
  • Being Bilingual with expertise in writing and understanding would also be an added advantage, primarily a combination of Cantonese & English.

What we offer:

  • Competitive salary
  • Responsibility and impact from day one in a fast growing and global company
  • Sharp learnings, exposure to company top management
  • A vibrant team

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