Vendor Care / Account Management Executive (On-boarding) (m/f) - HK

Creata il 25-04-2016

Location Hong Kong

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Descrizione

Vendor Care/Account Management Executives at www.foodpanda.hk are the face of the company, the direct link customer, and therefore crucial to the success of the company. As a passionate team member, you will be fully responsible for making partners happy, constantly amaze them and ensure the best partnership experience. You will encounter various situations that will make every single day different from the previous.

Responsibilities:

Meet with our new partner restaurants and welcome them onboard
Follow procedures and bring in new ideas for improvement
Interact closely with other members/teams in the company (content, sales, operations, finance etc.)
Train restaurant staff on using a device and our procedures
Handle and solve any (potential) operational issues/requests which our vendors may have
Ensure the partner succeeds in the following weeks, perhaps with a follow-up

Requirements:

Excellent communication skills- fluency in both English and Cantonese
Ability to travel around the city
Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
Strong people skills – outgoing personality (you must meet our partners and their staff)
Ability to multi-task in an organized manner in fast-paced working environment
Interested in the restaurant business and have some knowledge on operational processes in restaurants
Enjoy building long-term relationships based on trust and improving the way business is done
Attractive salary
Position is open for fresh graduates

What we offer:

Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our B2B
customers
Fast pace environment to grow as a person
Steep learning curve in e-commerce & entrepreneurship
A young & international team with over 20 nationalities

Up for a challenge?We are looking forward to receiving your application including your potential start date in English!