Customer Support Agent (m/w/x)

Descrizione

Are you looking for a full-time role in customer support? If you’re a great communicator with a talent for connecting with people, we’ll give you the opportunity to learn and grow in our market-leading international FinTech, together with a fun and driven team.

Your contribution to our mission

Funding Circle is the world's leading online marketplace for business loans. Our mission is to improve the financial world by connecting investors with small businesses looking for funding. 

As part of our close-knit Customer Excellence Team, you’ll be the voice of our company, working directly with our German investors and borrowers to provide them with a best-in-class customer experience.

 As a Customer Support Specialist, you will:

• Guide our investors and borrowers through their Funding Circle journey, acting as their first point of contact and support
• Efficiently manage external and internal communication and liaise with other Funding Circle teams to provide an exceptional service to our customers
• Improve customer satisfaction by analysing customer feedback and implementing improvements to our internal processes and control procedures
• Collaborate closely with other teams (Sales, Payments, Loan Operations) to resolve detailed requests and maintain a seamless customer experience

What you’ll bring to the role:

• Minimum 1+ years of professional experience, preferably in customer-facing roles
• Excellent written and spoken communication skills in German (and intermediate English)
• Customer support capabilities - you’re quick to build rapport and are able to handle, explain and solve complex issues in a friendly, patient and helpful way
• Strong time management skills, an eye for detail and proficiency at multitasking
• A solution-oriented attitude - you’re quick to learn, proactively contribute ideas and make improvements, and adapt easily to changing situations
• A love of teamwork - you support your team and see their success as your own

What we offer you:

• The opportunity to join a fast-growing Fintech in the popular “foodie” Bergmannkiez neighbourhood and build the largest online loan platform in the world with us
• Very competitive employment conditions and stock options
• Flat hierarchies and a strong team spirit: our talented, motivated and international team loves celebrating successes and values passion and energy above hierarchies
• A community atmosphere and lots of opportunities to connect with colleagues at regular company socials, sports events and volunteering
• Comprehensive training on our product portfolio and support in your career development through our internal learning & development programs and a personal learning budget
• A relaxed office with free breakfast, snacks and drinks, plus a table tennis table for daily exercise